Travel Industry Customer Service Representative
Há 1 mês
Job Description
We are seeking a skilled and customer-focused Travel Industry Customer Service Representative to join our team in Portugal.
About the Role:
This is an exciting opportunity for a highly motivated individual to provide exceptional customer service to clients in the travel industry.
Your Key Responsibilities:
- To greet and converse with clients' customers in a courteous, friendly, and professional manner.
- To turn customer inquiries into sales by using appropriate selling techniques to meet revenue and close rate goals.
- To research travel rates, destinations, options, and packages accurately providing information and answering general travel and site-related questions.
- To track and report call types and service issues.
Your Skills and Qualifications:
To be successful in this role, you will require:
- A fluent level of written and verbal communication skills in German.
- A good level of written and verbal communication skills in English (minimum B2).
- A High School Diploma or higher (preferred).
- Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity.
- Previous call center experience in sales and/or customer service capacity.
- Strong web-based navigation skills.
- Flexibility and the ability to adapt continuously.
What We Offer:
As a valued member of our team, you can expect:
- An international career in a multicultural environment.
- Training and familiarization phase.
- Investment in training and personal development.
- A respectful and inclusive environment.
- The opportunity to grow in a dynamic leading multinational company.
- Accommodation in a Teleperformance apartment.
- Refund of initial flight expenses.
- Annually complementary return flight to your home country (within Europe).
- Health Insurance since day one in the company.
- Free company events and activities.
Salary Estimate: €25,000 - €35,000 per annum depending on experience.
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