Customer Service Representative for International Travel
Há 2 dias
Expand your career in the travel industry as a Customer Service Representative with our international team. Based in Lisbon, Portugal, this role offers a unique opportunity to make a difference in customers' journeys while working in a dynamic and multicultural environment.
About the Job:
We are seeking an enthusiastic and customer-focused individual to join our team. As a Customer Service Representative, you will be responsible for providing exceptional support to customers via phone and email, addressing their queries and concerns, and ensuring their satisfaction with our services.
Key Responsibilities:
- Solving customer issues during the booking process
- Providing instructions and actively assisting customers in finding the right booking
- FOLLOWING UP DURING THE VACATION, PROVIDING GOOD SOLUTIONS INCLUDING REFUND
- Managing customer relationships and expanding the client network
- Generating qualified leads and identifying business opportunities
Requirements:
- Native level of Dutch and at least B2 level of English
- Knowledge of the value and impact of good customer experience
- Excellent communication and interpersonal skills
- Drive for excellence and professionalism
- Team player with a commitment to work
- Excitement about intercultural communication and expatriate lifestyle
- Valid Portuguese work permit (required)
Benefits:
- Type of Contract: Fixed-term contract renewable every year
- Working Hours: Full-time (40 hours/week) on rotating shifts (07:00-19:00)
- Training: Intensive training program for new employees
- Salary Conditions: Gross monthly salary of €1040 (including free accommodation) or €1298 (excluding accommodation)
- Relocation Package: Reimbursement of initial flight expenses after 3 months, help with paperwork, opening bank account, etc.
- Extra Perks: Private health insurance after 6 months, free Portuguese lessons, cooking classes, sports activities, and social events
- Career Growth Opportunities: Various development chances in different paths
About Living in Lisbon:
Lisbon is a vibrant city with a rich cultural history, offering a unique blend of traditional and modern attractions. Enjoy a warm climate, beautiful beaches, and a large English-speaking local community. Take advantage of the city's friendly atmosphere, delicious cuisine, and famous cafe culture.
About the Company:
Our company is a multinational organization recognized as one of the best sales and customer service solutions providers in the world. We offer a supportive and inclusive work environment, career development opportunities, and a comprehensive benefits package.
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