Customer Service Representative for Travel Experiences
1 dia atrás
We are seeking a highly skilled Customer Service Representative to join our dynamic team in Lisbon. As a key member of our team, you will be responsible for providing exceptional customer service and support to our German-speaking customers.
About the Role:
- Provide accurate and detailed information about our holiday offers
- Manage and respond to customer requests through various channels
- Assist customers with managing their bookings, queries, and requests
Your Impact:
In this role, you will play a critical part in ensuring our customers have a seamless booking process and enjoy an unforgettable travel experience. Your excellent communication skills will enable you to effectively handle customer inquiries and provide expert advice.
About You:
- Native-level proficiency in German and a minimum C1 level of English
- A valid Portuguese work permit (required)
- Living in or willing to relocate to Lisbon for an international career and life experience
- Flexibility and ability to adapt to changes with a positive mindset
- Motivation and commitment to perform assigned tasks effectively
What's in it for You?
We offer a competitive salary package including:
- $13,750 per month gross salary
- $300 loyalty bonus every 3 months
- $3,000 signing bonus
- Performance bonus $120 from the 4th full month
We also provide health insurance, paid professional training, employee discounts, and a fun and engaging company-wide initiative. For international candidates, we offer up to $200 for the cost of a travel ticket and up to $360 for accommodation/mo for the first 3 months.
About Our Company:
You will be part of a global leader in the BPO industry with 170,000 employees across the globe. We deliver innovative solutions, technology, and expertise to support operational needs for clients and provide a seamless experience to customers in the moments that matter.
About Living in Lisbon:
Lisbon is a vibrant city with a rich cultural history. Pros of living in a European capital on a budget include delicious Portuguese cuisine, famous cafe culture, friendly people, good vibes, and a happy-go-lucky urban life. The city has a warm climate all year and sunny beach life next to the Atlantic, making it an ideal location for expats.
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