Customer Experience Advocate for European Travel Enthusiasts

Há 6 horas


Lisboa, Lisboa, Portugal Jayway Travel Inc. Tempo inteiro
Transformative Customer Service Role at JayWay Travel Inc.

Are you an exceptional communicator with a passion for delivering top-notch customer experiences? We're seeking a highly skilled Sales Support Representative to join our team in providing unparalleled assistance to our clients.

About Us

JayWay Travel Inc. is a leading boutique travel company specializing in crafting personalized experiences for travelers across Europe. With a rich history dating back to 2006, we've been recognized by prestigious publications such as Travel+Leisure, the New York Times, USA Today, and National Geographic.

Responsibilities

  • Deliver timely and effective follow-up phone calls and emails to ensure client satisfaction.
  • Support the sales team in their daily workload and provide coverage during scheduled breaks.
  • Respond promptly to inbound phone calls and new leads, showcasing excellent communication skills.
  • Maintain organized workflow and adhere to established sales processes.

Qualifications

  • Communication: Native English proficiency with exceptional writing and speaking abilities.
  • Experience: Proven customer care or call center experience.
  • Availability: Flexibility to work afternoons/evenings EST, weekends, and holidays with reliable high-speed internet access.
  • Skills:
    • Strong organizational and problem-solving skills.
    • Excellent teamwork and adaptability.
    • Familiarity with European geography.
  • Travel Experience: Prior travel experience within Europe.

Benefits

  • Competitive Salary: $45,000 - $55,000 per annum, depending on experience.
  • Full-time, remote position with flexibility to work from home.
  • Comprehensive health and wellness benefits package.
  • Company-provided laptop and performance bonuses.

Hiring Process

We invite applicants to submit their CV and a cover letter in response to the following questions:

  • What skills make you an ideal fit for this role?
  • Can you describe your favorite European destinations and travel experiences?
  • Why do you find JayWay Travel Inc. an attractive employer?


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