Sports Enthusiast Customer Support Representative

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Company Overview


Cross Border Talents is a leading player in the global sports betting and gaming industry, with a strong presence across Europe and Latin America, and a growing foothold in Africa and North America.



About This Job


We are seeking an experienced Sports Enthusiast Customer Support Representative to join our team. The successful candidate will have excellent customer service skills, fluency in both European Portuguese and English, and a passion for sports.



Job Description


The primary responsibility of this role is to provide top-tier support to sports enthusiasts across various platforms. This includes:



  • Providing customer support through multiple channels, including calls, live chat, email, and social media.
  • Assisting customers with account setup, verification, sign-in issues, and financial inquiries.
  • Offering guidance on navigating the platform and resolving technical issues.
  • Acting as a sports consultant, delivering expert advice and solutions.
  • Responding swiftly to customer queries, complaints, and feedback.
  • Building positive relationships with customers through open and effective communication.
  • Ensuring customer satisfaction while following company policies.
  • Providing feedback to improve internal processes.


Requirements


To be successful in this role, you will need:



  • Languages: Native European Portuguese with B2 level English.
  • Availability: Willingness to work rotational shifts, including nights.
  • Good typing and computer skills (MS Office applications).
  • Tech-savvy with the ability to learn new software quickly.
  • Ability to explain complex concepts in a simple manner.
  • Previous customer service experience is a plus but not mandatory.
  • A team player with a positive attitude and an interest in sports.


Benefits


This is a full-time position, working 40 hours per week, with 2 days off rotating every two weeks. Our working schedule is Monday to Sunday 24/7, with rotational shifts, including night shifts. We offer a competitive salary of approximately €28,000 - €35,000 per annum, depending on experience.



About Cross Border Talents


As part of our team, you will have the opportunity to grow your career, engage with sports enthusiasts, and be at the forefront of the gaming industry. If you are passionate about sports and want to work in a dynamic and supportive environment, we would love to hear from you



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