Customer Support Representative
3 semanas atrás
At speakit, we are looking for a highly motivated and skilled Customer Support Representative - Hebrew to join our team. As a Customer Support Representative - Hebrew, you will be responsible for providing exceptional customer service to our clients in Hebrew. Your primary goal will be to ensure customer satisfaction by resolving issues and providing timely support.
Key Responsibilities:
- Provide support to high-level clients in Hebrew
- Help clients grow across multiple channels – chat, email, and phone
- Support and expand the self-serve advertising base for clients in the online and digital advertising domain
- Provide pre and post-sales support for all self-service products
- Provide product and tool support to enhance clients' experience
- Identify and solve technical bugs and add delivery issues
- Resolve customer issues in a timely manner and pro-actively communicate with clients on progress
- Pro-actively identify areas where clients can improve the usage of our solutions
- Provide vital product insights and feedback from our customers to engineering
Requirements:
- Native level of written and verbal communication skills in Hebrew
- Good knowledge of English (B2 level) is required
- Computer skills (mandatory basic skills and preferential advanced skills, like coding)
- Good analytical skills and logical thinking
- Excellent communication skills: verbal, written and listening
- Proactive and quick learner
- Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
- Ability to multitask and work under pressure
What We Offer:
- Signing Bonus 3000€
- Possibility of cooperation with leaders in various industries
- Stable work and career progression as a Customer Support Representative - Hebrew
- Investment in training and personal development
- Health Insurance since day one in the company
- Possibility to live in one of our apartments
- Initial flight expenses refund
- Annually complementary return flight to your home country (within Europe)
- Free Portuguese language courses, sports activities and organized events
- Monthly and Quarterly Bonus
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