Customer Support Representative
3 semanas atrás
Binance is a leading global blockchain ecosystem and cryptocurrency infrastructure provider. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. We are looking for an experienced Customer Support representative to set up and expand our customer support operations in Europe.
Key Responsibilities:
- Handle high amounts of live chat and incoming emails
- Identify and evaluate customers' needs to deliver satisfaction
- Provide accurate, valid, and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements:
- 1+ years of proven customer-facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skills and a good listener
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field
- Multi-lingual capability is a big plus
- Italian Native and Fluent in English
- Willing to work weekends and irregular hours, which will include night shifts
Why Work at Binance?
- Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging, and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire
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