Customer Support Representative
1 semana atrás
Join a fast-growing B2B SaaS product on a mission to accelerate the digital transition of work. As a Customer Support Representative at Hubstaff, you will be responsible for providing exceptional support to our customers via various channels.
Key Responsibilities:
- Respond to customer inquiries via email, live chat, on-screen shares, and video conferencing
- Collaborate with the EMEA team leader and global Support Professionals to resolve complex issues
- Utilize technical expertise to troubleshoot common user computer issues
- Work with various software platforms and provide solutions to customers
Requirements:
- 3+ years of experience in customer support, with a focus on 100% remote roles
- Relevant experience working with a diverse range of software platforms
- Excellent written communication skills and ability to communicate product value to customers
- Ability to work independently and as part of a global team
What We Offer:
- Flexible working hours in the WET timezone (9 am—5 pm, Monday to Friday)
- Opportunity to work with a talented and diverse team committed to excellence
- Robust career paths and numerous opportunities for professional growth
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