International Customer Experience Representative for Travel Industry
1 semana atrás
About the Role: We are seeking a highly skilled and passionate International Customer Experience Representative to join our team in Lisbon. As a key member of our customer experience team, you will be responsible for delivering exceptional service to clients across the globe while working on high-profile projects with prestigious brands.
Your Responsibilities:
- Communicate effectively with lawyers, legal officers, and national enforcement bodies to support client activities
- Answer incoming queries from customers via email and chat, providing timely and accurate solutions
- Identify and resolve issues independently, ensuring a high level of customer satisfaction
- Collect and record relevant data in the CRM system
Requirements:
- A native level of German and a good level of English
- Previous experience in GDS tools (ideally)
- Enthusiasm about the traveling and tourism industry
- Knowledge of the value and impact of good customer experience
- Excellent communication and interpersonal skills
What's in it for You:
- A fixed-term contract for 6 months with potential for extension
- A competitive salary of €31,400 per year, including a performance bonus up to €8,200 per year
- Meal vouchers and reimbursement of transportation costs
- Private Health Insurance and dental plan after six months
- Opportunity to work with leading brands in the industry and develop your career in a multicultural environment
About the Company: Our company is a global leader in customer experience solutions, with over 75,000 multilingual employees in over 50 countries. We are committed to delivering exceptional experiences for our clients and their customers.
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