Polish Language Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

At Cross Border Talents, we're seeking a skilled Polish Language Customer Support Agent to join our team in Lisbon, Portugal.

This is a fantastic opportunity to work with a diverse environment of people from over 15 nationalities, providing top-notch customer support in a dynamic call center environment.

The ideal candidate will be a native Polish speaker or fluent in Polish (C1 - C2) with a good command of English (B2), possessing excellent communication skills, empathy, and a team spirit.

The successful candidate will have previous experience in customer service or a tourism/travel representative, and be able to adapt the brand's voice and tone for interactions on both private and public channels.

We offer a competitive salary, performance bonus, meal allowance, health insurance, relocation package, and the opportunity to grow professionally in the project.

Key responsibilities include assisting users with pre-sales, general inquiries, and technical support issues via phone, email, chat, and social messaging channels, as well as adapting the brand's voice and tone for interactions on both private and public channels.

Key requirements include native or proficient Polish (C1 - C2) and fluent English (minimum level B2), excellent communication skills, empathy, team spirit, and previous experience in customer service or a tourism/travel representative.



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