Customer Service Representative with Polish Language Skills

3 semanas atrás


Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro
Job Summary:

We are seeking a highly skilled Customer Support Agent with fluency in Polish language to join our team at Smart-Recruitments. As a Customer Support Agent, you will be responsible for handling incoming user requests via telephone, email, and chat, providing responses and resolutions within SLA to customers, and delivering high-caliber customer service for post-sales requests.

Key Responsibilities:
  • Handle incoming user requests via telephone, email, and chat.
  • Log call details into case management systems and provide responses and resolutions within SLA to customers.
  • Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
  • Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
  • Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Requirements:
  • Fluency in Polish language (must be at least C2).
  • Fluent in English language (at least B1).

What We Offer:
  • Full time contract signed.
  • 1250€ gross.
  • Health Insurance.
  • 12 months contract.
  • Stable work and career progression.
  • Investment in training and personal development.



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