Customer Service Representative with Polish Language Skills
3 semanas atrás
We are seeking a highly skilled Customer Support Agent with fluency in Polish language to join our team at Smart-Recruitments. As a Customer Support Agent, you will be responsible for handling incoming user requests via telephone, email, and chat, providing responses and resolutions within SLA to customers, and delivering high-caliber customer service for post-sales requests.
Key Responsibilities:
- Handle incoming user requests via telephone, email, and chat.
- Log call details into case management systems and provide responses and resolutions within SLA to customers.
- Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
- Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
- Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Requirements:
- Fluency in Polish language (must be at least C2).
- Fluent in English language (at least B1).
What We Offer:
- Full time contract signed.
- 1250€ gross.
- Health Insurance.
- 12 months contract.
- Stable work and career progression.
- Investment in training and personal development.
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