Customer Service Representative with Polish Language Skills
Há 4 dias
We are seeking a skilled Customer Service Representative to join our team at Smart-Recruitments. This is a full-time contract opportunity offering a stable work environment and career progression.
Job Summary
The ideal candidate will have fluency in the Polish language (at least C2 level) and be fluent in English (at least B1 level). As a Customer Service Representative, you will handle incoming user requests via various channels, log call details into case management systems, and provide responses and resolutions within Service Level Agreements (SLAs).
Responsibilities:
- Handle customer inquiries via telephone, email, and chat
- Log call details into case management systems and provide timely responses and resolutions
- Update customers on status and resolution progress to achieve high Customer Satisfaction Survey scores
- Deliver exceptional customer service for post-sales requests, including delivery, warranties, and refunds
- Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction
Requirements:
- Fluency in Polish language (at least C2 level)
- Fluency in English language (at least B1 level)
What We Offer:
- Full-time contract signed
- Gross salary of 1250€ per month
- Health Insurance
- 12 months contract
- Stable work environment and career progression
- Investment in training and personal development
About Us:
Smart-Recruitments is a leading recruitment agency dedicated to providing top talent to businesses across various industries.
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