Customer Service Representative with Turkish Language Skills

4 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiro

Job Title: Customer Service Representative with Turkish Language Skills

Job Summary: We are seeking a highly skilled Customer Service Representative with fluent Turkish language skills to join our team at Wibit Consulting & Services (Wibitcs). As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide support to Content Creators/Influencers across Social Media on Subscription Management, Account Management, Technical Troubleshooting, and use of Marketing tools.
  • Outbound Phone calls can/should be performed to make sure that customers understood the information that is being passed on to them.
  • Provide product and tool support to improve clients experience.
  • Identify trends and solve problems facing multiple SMB clients.

Requirements:

  • Flawless communication skills, both written and oral in Turkish (C2) + Proficient in English (B2).
  • Ability to work quickly and efficiently under deadline pressure.
  • Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
  • Proven ability to work and make decisions with minimal supervision.
  • Proactively utilize strong problem-solving skills to deliver customer-focused solutions.

What We Offer:

  • Affordable accommodation provided by the employer.
  • Cafeteria on site.
  • Training paid.
  • A dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.
  • Relocation support with a room for candidates from further away.


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