Customer Service Professional for Tourism Insurance

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Company Overview: We're a global technology and services leader that powers the brands of the future. Our company helps well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

Salary: The estimated salary for this role is €35,000 - €45,000 per year, based on location and experience.

Job Description: As a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Responsibilities:

  • Demonstrate ownership of user issues/concerns until resolution or escalation.
  • Compose empathetic and customized messages when in contact with the users.
  • Receive telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy.
  • Process requests via a transaction in our client policy administration system and/or by writing and sending replies to letters/emails, information, contract documents, etc., to the insured.
  • Investigate, identify, and escalate issues appropriately, prioritizing urgent and sensitive matters.

Requirements: To succeed in this role, you should have:

  • A high level of French (written and oral) and fluent in English (B2).
  • Excellent writing and verbal communication skills to simplify technical language for non-technical users.
  • Patience when communicating and solving issues.
  • Previous experience in Customer Service (preferably in the Hospitality industry).
  • Proactive, self-motivated, and a great team player.

Benefits: In this role, we offer:

  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
  • Competitive salary and performance bonus.
  • Central location in Lisbon, Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    **About the Role**We are seeking a skilled Customer Service Representative to join our team in a home office setting. As a representative for a leading Tourism Insurance Company in Portugal, you will play a key role in delivering exceptional customer experiences.**Responsibilities**Book insurance meetings on behalf of German insurers.Have the first contact...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Are you passionate about the travel and tourism industry? Do you have a keen interest in customer service?We are looking for an experienced Travel and Tourism Professional to join our team at Blu Selection in Lisbon.Job Overview:The successful candidate will be responsible for:Managing bookings, including altering, cancelling or creating new...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    We are seeking a dedicated and passionate Tourism Insurance Customer Support Specialist to join our international team in Portugal. This role involves working from home and collaborating with colleagues to provide exceptional customer experiences.About the Role:Act as the first point of contact for potential customers, identifying their needs and scheduling...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Company Overview:">We are Blu Selection, a leading provider of customer experience solutions with over 75,000 multilingual employees in more than 50 countries. Our global brand was founded by two French entrepreneurs in 2000 and has since grown into a world-renowned company.">Salary and Benefits:">As a Tourism Insurance Customer Service Representative, you...


  • Lisboa, Lisboa, Portugal U Trust Insurance Agency Llc Tempo inteiro

    About Us:At U Trust Insurance Agency LLC, we strive to provide exceptional insurance solutions and support to our valued clients. Our commitment to excellence and customer satisfaction has earned us a reputation as a leading trucking insurance agency.Job Overview:We are seeking a skilled Insurance Client Support Specialist to join our team. As a key member...


  • Lisboa, Lisboa, Portugal Gentleway Tempo inteiro

    Job Details: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the French Tourism industry. As a Customer Service Representative, you will be responsible for resolving user issues via calls, email, and chat in French. You will also be required to compose empathetic, tailored messages...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    We are seeking a highly motivated Customer Service Representative to join our team at Blu Selection, an international Customer Experience Specialist with a global presence. The ideal candidate will be passionate about the Travel and Tourism industry, have excellent customer service skills, and be able to communicate effectively in both English and German.Job...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    We are seeking a highly motivated and enthusiastic Travel Professional to join our team in Lisbon, Portugal.About the RoleThis is an exciting opportunity for someone who is passionate about travel and tourism to work with a leading international company. As a Travel Professional, you will be responsible for providing exceptional customer service and ensuring...

  • Tourism Sales Professional

    4 semanas atrás


    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    At Blu Selection, we are looking for a talented individual to join our team as an Inbound Sales professional in the tourism industry. This is a fantastic opportunity to be part of a dynamic and growing company.About the role:The successful candidate will be responsible for delivering exceptional customer service to clients, ensuring their travel experiences...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About Blu Selection:We are a leading company in the tourism industry, dedicated to providing exceptional customer experiences. As a sales professional, you will play a vital role in ensuring our clients have successful journeys.Job Summary:As an Inbound Sales representative for Tourism Industry, your primary responsibility will be to assist clients with...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We are seeking a skilled and passionate Rental Agency Customer Advisor to join our team in Lisbon, Portugal. As a key member of our customer service department, you will be responsible for delivering exceptional experiences to our customers through various communication channels.Salary: €22,500 per year (€1,875 per month), plus a guaranteed language...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    This is an exceptional opportunity to embark on a rewarding career as a Trip Expert in Lisbon, Portugal. As part of Blu Selection's international team, you will have the chance to learn and grow while making a meaningful impact in the tourism industry.About UsOur company is a multinational organization renowned for providing top-notch sales and customer...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Your role at Blu Selection will be to provide exceptional customer support as a Customer Service Representative, ensuring seamless experiences for clients of our global partners in the travel and tourism industry.ResponsibilitiesRespond to customer inquiries via various channels, including emails, chats, and calls, addressing subscription, invoicing, and...


  • Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Company OverviewRandstad Portugal is a leading recruitment agency dedicated to helping businesses find the right talent. As a tourism ambassador, you will play a crucial role in assisting customers with hotel reservations, providing information about products and services, and ensuring exceptional customer service.Salary and BenefitsThe salary package for...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Company Overview: Blu Selection is a dynamic organization seeking a highly motivated individual to join our team as an Inbound Sales for Tourism Industry. As a key player in the travel and tourism industry, we strive to deliver exceptional customer experiences.Job Description: The ideal candidate will be responsible for ensuring a seamless booking process,...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job OverviewWe are seeking a highly motivated and experienced Global Tourism Customer Experience Specialist to join our team at Blu Selection.The successful candidate will be responsible for delivering exceptional customer service, resolving issues, and ensuring seamless experiences for our clients in the tourism industry.About the RoleThis is a full-time...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    **Customer Service Agent Opportunity in the Travel Sector**We are seeking a skilled and enthusiastic individual to join our team as a Customer Service Agent in the travel industry. Located in Lisbon, Portugal, our company offers a unique opportunity for individuals from diverse backgrounds to work in an international and multicultural environment.The...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    At Customer Labs, we are looking for an Italian-speaking Customer Service Representative to join our team. This is a fantastic opportunity to work with a leading BPO player in the industry and contribute to their pursuit of excellence in customer service.About the RoleThis role involves handling customer inquiries related to product features, technical...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Company Overview: Blu Selection is a leading multinational organisation providing sales and customer service solutions globally. With a diverse team of over 80 nationalities, we value innovation, expertise, and cultural exchange.Salary and Benefits: As a Customer Service Representative, you can expect a competitive salary of €1040-1298 gross per month...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    We are seeking a highly motivated and customer-focused Aviation Customer Service Representative to join our team at Blu Selection in Lisbon, Portugal. This exciting role offers the opportunity to work with one of the world's most progressive brands in the Travel and Tourism industry.The ideal candidate will have a native level of German, excellent...