Customer Service Professional for Tourism Insurance
1 semana atrás
Company Overview: We're a global technology and services leader that powers the brands of the future. Our company helps well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
Salary: The estimated salary for this role is €35,000 - €45,000 per year, based on location and experience.
Job Description: As a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Responsibilities:
- Demonstrate ownership of user issues/concerns until resolution or escalation.
- Compose empathetic and customized messages when in contact with the users.
- Receive telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy.
- Process requests via a transaction in our client policy administration system and/or by writing and sending replies to letters/emails, information, contract documents, etc., to the insured.
- Investigate, identify, and escalate issues appropriately, prioritizing urgent and sensitive matters.
Requirements: To succeed in this role, you should have:
- A high level of French (written and oral) and fluent in English (B2).
- Excellent writing and verbal communication skills to simplify technical language for non-technical users.
- Patience when communicating and solving issues.
- Previous experience in Customer Service (preferably in the Hospitality industry).
- Proactive, self-motivated, and a great team player.
Benefits: In this role, we offer:
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
- Competitive salary and performance bonus.
- Central location in Lisbon, Portugal.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses, and language classes.
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