Rental Agency Customer Advisor
1 semana atrás
We are seeking a skilled and passionate Rental Agency Customer Advisor to join our team in Lisbon, Portugal. As a key member of our customer service department, you will be responsible for delivering exceptional experiences to our customers through various communication channels.
Salary: €22,500 per year (€1,875 per month), plus a guaranteed language bonus of €100 per month, and a performance-based bonus up to €100 per month.
About the Role:
As a Rental Agency Customer Advisor, your primary responsibility will be to provide information, solutions, and advice to customers regarding our services. This will involve responding to customer inquiries, resolving issues, and promoting our products and services.
Your Key Responsibilities:
- Offer expert guidance and support to customers via phone, email, and chat
- Contribute to a positive customer experience by treating each interaction with care and respect
- Achieve set performance targets and metrics
- Ensure the success of the department and contribute to business growth
- Guarantee client satisfaction and maintain high-quality standards
Requirements:
To succeed in this role, you must have a native level of French and fluent English, EU citizenship or a valid work permit for Portugal, and a passion for the tourism industry. A professional attitude, strong customer service skills, excellent listening and communication skills, and a willingness to learn and develop new skills are also essential.
What We Offer:
- Working hours: Monday to Sunday, rotating shifts 24/7
- A competitive salary package: €22,500 per year (€1,875 per month) + guaranteed language bonus + performance-based bonus
- Meal vouchers: €7.23 per workday
- Reimbursement of transportation costs
- Private Health Insurance and dental plan (after six months)
- If you live outside Portugal: reimbursement of initial flight ticket after six months within the company + three months of free accommodation provided by the company
About Us:
We are an international customer experience specialist with a global presence, employing over 50,000 employees worldwide. Our Lisbon hub takes care of customer service experiences on behalf of progressive brands from the travel and tourism industry.
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