Rental Agency Customer Experience Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About Us

Blu Selection is a leading international customer experience specialist, founded by two French entrepreneurs in 2000. With over 50,000 employees globally, we offer innovative solutions to progressive brands in the Travel and Tourism Industry.


Salary Package

The salary package for this role includes a competitive gross monthly salary of €890, plus a guaranteed language bonus of €100 per month. Additionally, you may be eligible for a performance-based bonus of up to €100 per month.


Job Description

We are seeking a skilled Rental Agency Customer Experience Specialist to join our team in Lisbon. As a key member of our international hub, you will be responsible for delivering exceptional customer experiences on behalf of our clients. Your primary duties will include:


  • Providing information, solutions, and advice to customers via phone, email, and chat
  • Maintaining a positive customer experience through responsible communication and treatment of each contact
  • Achieving performance targets defined by the project
  • Contributing to the success of the department and ensuring client satisfaction

Required Skills and Qualifications

To succeed in this role, you will need:


  • Native level of French and fluent level of English
  • EU Citizenship or a valid work permit for Portugal
  • Passion for the Tourism industry (studies or experience a plus)
  • Professional attitude and strong customer service skills
  • Excellent listening and communication skills
  • Willingness to learn, develop, and acquire new skills
  • Dynamism and self-motivation
  • Open-mindedness and a willingness to work in an international and multicultural environment

Benefits

This role offers a range of benefits, including:


  • 24/7 rotating shifts (Monday to Sunday)
  • A comprehensive meal voucher scheme (£7.23 per workday)
  • Reimbursement of some transportation costs
  • Private health insurance and dental plan (after six months)

Start Date

We anticipate the start date for this role to be in March. If selected, you will receive fully paid training and professional development opportunities to ensure your success in this position.



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