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Senior Multilingual Customer Experience Specialist
Há 1 mês
You're invited to be part of a dynamic team in a company that collaborates with renowned global brands. Our Lisbon office is the perfect place to gain international experience and contribute to delivering exceptional customer experiences.
As a Senior Multilingual Customer Experience Specialist, your responsibilities will include:
- Providing timely support to customers through various channels, documenting case information effectively
- Assisting users with Pre-Sales inquiries, General Inquiries, and technical support issues via phone, email, or social media
- Adapting our brand's tone and voice for private and public interactions
- Elevating customer satisfaction by responding promptly and politely
You'll work in a multicultural environment alongside a diverse team, fostering collaboration and growth.
To succeed in this role, you should possess:
- A native Dutch speaker with excellent English skills
- An interest in relocating abroad
- Motivation and commitment to your work
- No difficulties writing in Dutch
- A willingness to collaborate with colleagues from various nationalities
Bonus points for those with Sales/Commercial backgrounds or previous experience in Customer Service or credit recovery.
Your BenefitsWe offer a competitive package, including:
- A monthly salary of 1100€ gross (14 months) + up to 120€ bonus + meal vouchers of 7.23€ per workday + reimbursement of transportation costs + Private Health Insurance and dental plan (after six months)
- If you live outside Portugal, we'll reimburse up to 400€ of your initial flight ticket after six months and provide 12 months of accommodation in a shared flat (rental fee applies)
- Fully paid training, professional development, and career evolution opportunities
Our company, founded by two French entrepreneurs in 2000, has grown into an international Customer Experience Specialist with over 50,000 employees worldwide. Our Lisbon hub takes care of customer service experiences on behalf of prominent brands.
