Multilingual Mobility Experience Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Tbwa ChiatDay Inc Tempo inteiro

About FREENOW: As the Mobility Super App, we aggregate numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.

Company Overview: FREENOW is the leading Mobility Super App across Europe, serving over 54 million users in 16 markets and 170 cities. We provide a wide range of mobility options, including taxis, private hire vehicles, car sharing, and micro-mobility services like eScooters, eMopeds, and eBikes.

Job Description: We are looking for a Multilingual Mobility Experience Specialist to join our top-performing Customer Experience team. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring that issues are resolved promptly and efficiently.

Key Responsibilities:

  • Deliver high-quality support via our emails, chats, and calls support platform.
  • Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences.
  • Triage issues and escalate them to the PDC Specialists team, Customer Excellence, Operations, B2B & Product.
  • Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support).

Requirements:

  • Initial experience in customer support is required.
  • The ability to speak, read, and write English and German (mandatory), any other language is a plus.
  • Good problem-solving and active listening skills.
  • Ability to multitask and perform effectively under pressure.
  • Detail-oriented, proactive in process improvements.

Benefits:

  • Flexible working arrangements.
  • Sabbatical & special leave policies.
  • WeRoad partnership.
  • Birthday, 24th + 31st December off.
  • Mobility Credit.
  • Health Insurance.
  • Employee assistance program.

About You: We want you to grow and evolve, bring your true self to work. We are an equal opportunity employer and consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age. We want our employees to thrive in their roles and contribute to our company's mission.



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