Mobility Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Tbwa ChiatDay Inc Tempo inteiro

FREENOW is a leading Mobility Super App, providing users with a vast selection of transportation options in over 170 cities across Europe. As a Customer Care Executive, you will be part of our top-performing team, delivering exceptional support to our clients and ensuring seamless operations.

Job Summary:

We are seeking a highly skilled and motivated individual to join our team as a Mobility Support Specialist in Lisbon. In this role, you will provide high-quality support to our passengers and drivers, utilizing your excellent problem-solving skills and active listening abilities.

Key Responsibilities:

  • Deliver exceptional support via email, chat, and phone platforms
  • Triage issues and escalate them to the PDC Specialists team, Customer Excellence, Operations, B2B & Product
  • Collaborate with other departments to assist in projects such as macro reviews, on-car advertising, and document validation
  • Work effectively under pressure and multitask to meet deadlines

Requirements:

To be successful in this role, you will need:

  • Initial experience in customer support
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Bachelor's degree in a related field or equivalent experience

Benefits:

  • A competitive salary of €25,000 - €35,000 per year
  • Flexible working arrangements
  • Sabbatical and special leave policies
  • Employee assistance program
  • Plus more local benefits depending on your work location

About FREENOW:

FREENOW aggregates numerous mobility brands, aiming to make urban mobility more efficient and sustainable without adding new vehicles to the streets. With over 54 million users in 16 markets, we are committed to delivering exceptional service to our clients and ensuring seamless operations.



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