Customer Support Specialist
3 semanas atrás
Powerdot is revolutionizing the way people charge their cars, making it as easy as charging a smartphone. To achieve this vision, we need chargers to be available in locations where people spend most of their time.
Our mission is simple yet ambitious: Accelerate Sustainable Mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. We help businesses find the right charging solutions for their customers. With over 1,200 partners across Portugal, Spain, France, Belgium, Luxembourg, and Poland, and more than 2,200 contracted locations, we're making a significant impact.
We're Partner Obsessed, creating bespoke solutions to better serve our partners' customers. We love the challenge of simplifying EV charging, making it readily available, and integrating it with diverse retail and service experiences. We're also committed to growing our network, our partners' businesses, and the professional development of our team, while driving the EV ecosystem forward.
As a Customer Support Specialist, you'll play a key role in supporting our operations in multiple markets. You'll have the opportunity to work on various functions at the HQ level, including:
* Responding to a high volume of customer contacts through different support channels* Investigating case details to determine the root cause of issues and troubleshooting steps* Monitoring our network of chargers to identify potential problems* Learning and mastering multiple applications and resources, including contact management systems and knowledge bases* Communicating effectively with internal and external stakeholders* Triage and escalating urgent issues to drive them to resolution* Documenting customer contacts and trends thoroughly* Providing feedback to management teams regarding processes and trends
We're looking for a candidate with previous experience in customer support, a proactive and independent entrepreneurial spirit, combined with strong problem-solving, decision-making, and leadership skills. You should be comfortable working in a fast-paced and ambitious environment. Fluency in both oral and written Polish and English is required, with Spanish, Portuguese, or French being a plus. Empathy, strong communication skills, and an interest in electric mobility are essential. Based in Lisbon or willing to relocate, you should be available to work rotating shifts.
Our benefits package includes private health insurance, gym pass membership, flexible time, annual offsite events, and recurrent team buildings. At Powerdot, we value diversity and inclusion, providing equal opportunities and mutual respect. We believe that the best solutions come from diverse perspectives, and we encourage everyone to speak up and make a difference.
Estimated salary range: €45,000 - €65,000 per year, depending on experience and qualifications.
-
Senior Customer Support Agent
4 semanas atrás
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroAbout Our CompanyAt Customer Labs, we help businesses modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world. We're committed to delivering exceptional customer support that meets the evolving needs of our clients.Salary DetailsWe offer a competitive salary of € 50,000 per annum, plus a performance-based...
-
Global Customer Support Liaison
4 semanas atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroUmbrella Functional Consulting & Support Team is seeking a highly skilled French-Speaking Customer Support Specialist to join their team in Lisbon, Portugal. This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer service and support.About the RoleThe successful candidate will be responsible for...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroBuscojobs Portugal is seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. The ideal candidate will have native or fluent German language skills and excellent communication abilities in English (at least B2 level).We offer an excellent remuneration package based on experience, skills, and performance. As a customer...
-
Italian-Speaking Customer Service Representative
3 semanas atrás
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroCustomer Support Specialist OpportunityWe are seeking a highly skilled and Italian-speaking Customer Support Specialist to join our team at Customer Labs. This role will be based in Lisbon or remote, with flexible working hours and a competitive salary package.About the RoleThis is an exciting opportunity for an Italian-speaking professional to provide...
-
Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroBuscojobs Portugal is a leading employer in the sports betting and gaming sector, offering an exciting opportunity for a Customer Support Specialist to join our team. About UsWe are a dynamic company with a passion for delivering exceptional customer experiences. Our vision is to create a diverse, equitable, and inclusive future for our people and the wider...
-
Customer Support Expert
Há 1 mês
Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiroJob OverviewThe Accs - Ares Customer Care Solutions GmbH seeks a Dutch/Flemish Customer Support Specialist to join its team in Lisbon, Portugal. This is a full-time position with a salary of approximately €25,000 per year.About the RoleThis position involves assisting customers of a video streaming platform using multiple communication channels (phone...
-
Global Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob Title: Global Customer Support SpecialistLocation: Portugal (Remote)Company Overview:We are a leading provider of cross-border talent solutions, and we're seeking skilled customer support professionals to join our team as Global Customer Support Specialists. This role offers the flexibility to work from anywhere in Portugal, providing exceptional service...
-
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroWe are seeking a highly skilled and experienced Dutch speaking customer support specialist to join our Umbrella Functional Consulting & Support Team.Job DescriptionThe ideal candidate will be responsible for managing reservations, resolving requests and complaints, and providing excellent customer service to our clients. You will work closely with our team...
-
Customer Support Professional: Dutch/Flemish Language Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiroJob Title: Customer Support ProfessionalWe are seeking a highly skilled and fluent Dutch/Flemish language specialist to join our customer support team in Lisbon, Portugal. As a Customer Support Professional, you will be responsible for providing exceptional service to our clients, handling their inquiries, and resolving issues efficiently.Key...
-
Global Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob SummaryWe are seeking a highly skilled Global Customer Support Specialist to join our team at Cross Border Talents. As a remote customer advisor, you will play a vital role in delivering exceptional customer service in multiple languages.
-
Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Personalbüro U. Herrmann Tempo inteiroJob OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Personalbüro U. Herrmann. As a key member of our support staff, you will be responsible for providing exceptional technical assistance to our clients.About the RoleThis is a fantastic opportunity for an experienced customer support professional to take their career...
-
International Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Talingual Tempo inteiroWe are seeking a highly skilled International Customer Support Specialist to join our client in Lisbon, Portugal.About the RoleThis is an excellent opportunity for a fluent Dutch speaker with a good command of English to work in an international environment. As a Customer Support Specialist, you will be responsible for receiving and resolving customer...
-
Dutch Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Abrivia Recruitment Specialists Ltd. Tempo inteiroBased in Lisbon, Portugal, Abrivia Recruitment Specialists Ltd. is seeking a skilled Dutch Customer Support Specialist to join their exceptional team.About the RoleThis is an excellent opportunity for a customer-focused individual with experience in providing high-quality support via various communication channels.The successful candidate will be responsible...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroOverview: We are seeking a Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers.
-
Italian Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Best Hire Tempo inteiroCompany Overview: Best Hire is a leading global company in the customer support industry, dedicated to providing exceptional service to our clients. We are currently looking for Italian-speaking Customer Support Specialists to join our team and help us deliver outstanding support to our Italian-speaking customers.Location: Lisbon, Portugal - A vibrant and...
-
Global Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro**Company Overview:**Our client is a renowned technology leader in the global market, offering exceptional opportunities for experienced customer service professionals to work with innovative products and services.**Salary:** Competitive monthly salary + 2 extra salaries per year, ensuring a stable financial foundation for your career growth. Additionally,...
-
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAre you passionate about delivering exceptional customer experiences and troubleshooting technical issues? Blu Selection, a leading Belgian Business Process Outsourcing company, is seeking a skilled Technical Customer Support Specialist to join their multilingual team in sunny Barcelona.As a Technical Customer Support Specialist at Blu Selection, you will...
-
Technical Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiroJob OverviewWe are seeking a skilled Technical Customer Support specialist to join our team at Randstad Portugal. In this role, you will be the primary point of contact for customers with technical issues and concerns.This position requires fluency in both French and English, as well as advanced technical knowledge to troubleshoot and resolve complex issues.
-
Customer Support Operations Specialist
Há 6 dias
Lisboa, Lisboa, Portugal Beqom North America Inc Tempo inteiroJob SummaryWe are seeking a highly skilled Customer Support Operations Specialist to join our global organization. In this role, you will be responsible for managing L3 incidents, supporting our solution and ecosystem, and owning customer escalations. You will also serve as a technical reference and mentor for lower-level support members.About the RoleThis...
-
Electronics Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroCustomer Support Specialist Opportunity in AthensWe are seeking a highly skilled Electronics Specialist to join our team in Athens. As a Customer Support Expert, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty.About the RoleProvide timely and effective support to customers via phone, email,...