Customer Support Operations Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Beqom North America Inc Tempo inteiro
Job Summary

We are seeking a highly skilled Customer Support Operations Specialist to join our global organization. In this role, you will be responsible for managing L3 incidents, supporting our solution and ecosystem, and owning customer escalations. You will also serve as a technical reference and mentor for lower-level support members.

About the Role

This is an exciting opportunity to work with a talented team of professionals, collaborate with leading organizations worldwide, and drive meaningful change in the way businesses manage compensation. As a Customer Support Operations Specialist, you will have the opportunity to learn on the job, expand your horizons, and take ownership of complex problems.

Key Responsibilities
  • Manage L3 incidents, including CritSits and escalated issues
  • Serve as a technical reference and mentor for L1 and L2 levels
  • Own customer escalations, coordination with Engineering and Ops, and incident resolution
  • Identify, absorb, and manage simple to medium tasks that can be onboarded into Support from elsewhere
  • Help onboard, train, and mentor engineers from lower Support levels
Requirements

To succeed in this role, you should have extensive experience in troubleshooting and working with SSRS, SSIS, MS SQL Server, and Microsoft BI. Additionally, you should possess a self-starter mindset, automation knowledge, and experience with IaaS, PaaS, CI/CD, and Azure stack. Analytical thinking, problem-solving skills, and the ability to understand complex problems quickly are also essential.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of $120,000 per year, a dynamic environment that favors initiative and autonomy, and opportunities to learn on the job and expand your horizons. If you are passionate about delivering exceptional customer support and taking ownership of complex problems, we encourage you to apply.



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