Customer Service Operations Specialist
1 dia atrás
We are seeking a highly skilled Customer Service Operations Specialist to join our team at Grundfos Portugal. In this role, you will play a crucial part in handling customer requests, preparing quotes, and ensuring seamless administrative support for our service colleagues.
Main responsibilities include:
- Administrative Support: Providing comprehensive assistance to our service team, including data entry, record-keeping, and correspondence.
- Service Order Management: Effectively managing completed open service orders, identifying faults, and resolving issues in a timely manner.
- Training and Development: Organizing training courses, VCA toolboxes, and other educational initiatives to enhance employee skills and knowledge.
- Customer Relationship Management: Creating and modifying customer records related to the Benelux service, ensuring accurate information and efficient communication.
The ideal candidate will possess:
- A minimum education level of 4 or equivalent experience, preferably with a technical background.
- Proficiency in local language and English, both written and spoken.
- Experience working with pump technology is an asset.
- Strong communication, independence, initiative, and result-oriented skills.
- Familiarity with systems such as SAP CS, SAP CRM, and Microsoft Office applications.
We offer a competitive salary range of €45,000 - €55,000 per annum, depending on experience. This is an exciting opportunity to work with a leading company in the industry, with opportunities for professional growth and development.
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