Customer Service Operations Specialist

1 dia atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

We are seeking a highly skilled Customer Service Operations Specialist to join our team at Grundfos Portugal. In this role, you will play a crucial part in handling customer requests, preparing quotes, and ensuring seamless administrative support for our service colleagues.

Main responsibilities include:

  • Administrative Support: Providing comprehensive assistance to our service team, including data entry, record-keeping, and correspondence.
  • Service Order Management: Effectively managing completed open service orders, identifying faults, and resolving issues in a timely manner.
  • Training and Development: Organizing training courses, VCA toolboxes, and other educational initiatives to enhance employee skills and knowledge.
  • Customer Relationship Management: Creating and modifying customer records related to the Benelux service, ensuring accurate information and efficient communication.

The ideal candidate will possess:

  • A minimum education level of 4 or equivalent experience, preferably with a technical background.
  • Proficiency in local language and English, both written and spoken.
  • Experience working with pump technology is an asset.
  • Strong communication, independence, initiative, and result-oriented skills.
  • Familiarity with systems such as SAP CS, SAP CRM, and Microsoft Office applications.

We offer a competitive salary range of €45,000 - €55,000 per annum, depending on experience. This is an exciting opportunity to work with a leading company in the industry, with opportunities for professional growth and development.



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