Customer Service Operations Specialist
2 semanas atrás
About Cross Border Talents
We are a leading recruitment agency dedicated to helping businesses find top talent across borders. Our clients trust us to provide exceptional service and support in their hiring process.
Company Overview
Our client is an innovative company that excels in Business Process Outsourcing. They prioritize community, agility, and ownership, offering opportunities for growth and professional development to their team members.
Job Summary
We are seeking a highly organized and proactive Customer Service Operations Specialist to join our team. As the primary point of contact for clients, you will be responsible for providing excellent customer service, managing client portfolios, and ensuring a positive experience throughout the customer's journey.
Key Responsibilities
- Provide exceptional customer service from day one
- Assist with client queries and issues regarding the represented brand
- Manage clients' portfolios and keep track of all information
- To be the point of contact before and after purchases (payment questions, modifying delivery dates, handling requests and complaints)
- Outbound calls and email service
Requirements
To be successful in this role, you will need:
Level C1/C2 or Native Swedish language proficiencyEnglish knowledge to ensure seamless communicationExcellent organizational and time management skillsA positive attitude and motivation to face new challengesWhat We Offer
We provide a comprehensive compensation package, including:
Salary: €35,000 per annum, paid 14 times a yearLunch and transport allowancesA multi-cultural and diverse work environment4 weeks paid training program (€250 per week)Career progression opportunitiesAll necessary equipment providedWhy Choose Us?
At Cross Border Talents, we pride ourselves on providing a supportive and inclusive work environment. Join our team and take the first step towards a rewarding career
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