Customer Service Operations Specialist
2 semanas atrás
In this pivotal role at Bespoke Recruitment Limited, we seek a highly skilled and dedicated individual to join our team as a Customer Service Operations Specialist. This position requires a strong focus on delivering exceptional customer experiences, managing service fulfillment processes, and ensuring timely deliveries.
About the Role:
This is a full-time, 35 hours per week, permanent position based in Dublin, Ireland, with a hybrid schedule that includes both office-based and remote work. As a key member of our team, you will be responsible for professionally managing customer queries, efficiently processing customer orders, and proactively following up with customers to provide feedback and updates on their orders and any delays or backorders.
Key Responsibilities:
• Manage the service fulfillment process to ensure timely deliveries and provide excellent customer service
• Respond promptly and accurately to customer queries, quotations, and other requirements
• Identify and assess customer needs to ensure they are satisfied
• Maintain a positive attitude and respond calmly to customer requests
• Continuously learn and actively seek product and business knowledge to provide exceptional customer support
• Act as the voice of the brand and foster strong relationships between business departments and customers
Requirements:
• SAP experience is essential for this role
• Ability to prioritize and multitask with excellent time management skills
• Strong interpersonal skills, including active listening
• Capacity to remain calm and polite under pressure, especially when dealing with customer queries
• Excellent organizational skills
• Good teamwork skills
• Familiarity with CRM (Salesforce) systems and practices
About You:
We are looking for an individual who consistently exhibits behavior and communication skills that demonstrate a commitment to superior customer service, including quality, care, and concern for each and every internal and external customer.
What We Offer:
As a valued member of our team, you can expect a competitive salary of €40,000 - €50,000 per annum, depending on experience, and a range of benefits, including opportunities for professional growth and development.
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