Customer Service Operations Specialist
4 semanas atrás
Technical Support Specialist for Mobile Experience
At Multipessoal, we're seeking a skilled Technical Support Specialist for Mobile Experience to join our team. As a key member of our operations team, you will be responsible for:
Key Responsibilities:
- Giving support to technical training at Technical Centers in the Mobile area;
- Providing first-line support to internal customers and teams;
- Monitoring system performance to ensure that all processes are working efficiently, that problems are detected and solved;
- Managing occurrences or incidents, identifying their cause and ensuring continuity of operations;
- Collaborating with teams from different areas to identify and implement opportunities to optimize operational processes and promote continuous improvements in services;
- Producing reports on operational performance and occurrences;
- Ensuring that all operations comply with the Brand's internal policies and external regulations;
- Implementing and monitoring security measures to protect corporate data and ensure the integrity of operational systems;
- Keeping technical documentation up to date with regard to systems, operating procedures and problem resolutions;
- Assisting with developing materials and procedural guides;
- SUPPORTING technical training at Technical Centers in the Mobile area;
- SUPPORTING quality management of Mobile products.
Requirements:
- Degree or equivalent education in Informatics, Management or Economics;
- At least 2 years of experience in technical support areas (Mobile, IT or Consumer Electronics);
- Fluent in Portuguese and in English;
- Management and administrative skills.
About Us:
Multipessoal is a dynamic company that offers challenging projects and opportunities for growth. If you're a motivated and skilled professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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