Customer Support Operations Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Company Overview

At Phiture, we're committed to innovation and technology leadership across mobile, fixed, and cloud networks. Our company is dedicated to creating an inclusive work environment where our employees feel empowered to take risks and bring their authentic selves to work.

About the Job

We're seeking a highly skilled CUSTOMER SUPPORT OPERATIONS SPECIALIST to join our team. As a key member of our customer support department, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities:

  • Provide timely and effective support to customers via various communication channels, including phone, email, and chat.
  • Resolve customer complaints and issues efficiently, ensuring that customer service level agreements (SLAs) are met.
  • Collaborate with internal teams to resolve complex technical issues and provide expert advice on software and hardware-related problems.
  • Develop and maintain good relationships with customers, understanding their needs and preferences to provide personalized support.
  • Participate in knowledge management initiatives, creating and updating articles to help resolve common issues and improve customer experience.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 4-6 years of experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with software and hardware technologies, including Nokia products.

What We Offer:

  • A competitive salary range of $80,000 - $120,000 per year, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A dynamic and inclusive work environment that values diversity and employee well-being.

About Us:

Nokia is a global leader in telecommunications, committed to innovation and technology leadership across mobile, fixed, and cloud networks. We strive to create an inclusive work environment where our employees feel empowered to succeed.



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