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At RoomRaccoon, we're redefining hotel operations with our all-in-one management system. As a Customer Support Specialist, you'll play a crucial role in delivering exceptional assistance and resolving client queries through excellent communication skills.
Key responsibilities include:
- Providing personalized responses to client queries via email, phone, and online discussion forums
- Delivering world-class customer experience by listening to client needs and going the extra mile to pre-empt future needs
- Assessing queries and escalating to internal teams via pre-defined processes and channels
- Meeting daily and weekly engagement metrics to achieve set targets for customer satisfaction and retention
Requirements:
- Fluency in German and English
- 2+ years' experience in a service-oriented, technical, or customer support role
- Technical proficiency in working on different systems (training will be provided)
Benefits:
- Free Food Fridays
- Mac Environment
- Incentive-Based Commission
- Formal Training
- Budget for Annual Hotel Experience
- Equity
- Birthday and Christmas Vouchers
