Customer Support Operations Manager
Há 1 mês
Indie Campers is a leading campervan marketplace that aims to make road trips accessible to everyone. With a strong focus on customer-centricity and a digital approach, we have developed a robust booking experience and high-quality road trips at affordable prices. Our platform has welcomed over 300,000 travelers from 169 countries, with over one million nights rented through our travel platform.
The RoleWe are seeking a Customer Support Strategy Specialist to drive strategic improvements in customer support operations. As a key member of our team, you will analyze data, identify improvement opportunities, and work closely with technical teams to implement and measure the impact of these initiatives. Your primary goal will be to enhance the efficiency, quality, and overall effectiveness of our customer support services, directly contributing to customer satisfaction and operational success.
Key Responsibilities- Analyze customer support data to uncover trends, pinpoint challenges, and lead strategic improvements.
- Research data and organizational feedback to develop business cases for improvement, balancing short-term OPEX impact with long-term investments.
- Provide data-driven insights to improve customer experience and efficiency, while optimizing support processes such as complaint management, refunds, and reimbursements.
- Implement process enhancements by collaborating with technical teams and monitor the success of these initiatives based on key performance indicators (KPIs).
- Support cross-functional teams in aligning customer support strategies with business objectives.
- Bachelor's degree in Business Administration, Engineering, or other relevant field.
- Strong experience (ideally 5+ years) in customer support strategy, operations management, or consultancy, with a proven record of enhancing customer experience and driving operational efficiency.
- Strong analytical skills with the ability to leverage data to inform decisions and optimize support processes.
- Detail-oriented and committed to operational excellence, with a proactive attitude toward continuous improvement.
- Deep understanding of customer needs and a commitment to delivering exceptional service and user experiences.
- Proficiency in customer support software and tools is an advantage.
- Excellent communication and collaboration skills, capable of effectively managing relationships with internal teams and external partners.
- Fluency in English is mandatory.
-
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroJob SummaryAs a Customer Support Operations Specialist at Indie Campers, you will play a key role in driving strategic improvements in customer support operations. You will analyze data, identify improvement opportunities, and work closely with technical teams to implement and measure the impact of these initiatives. Your goal will be to enhance the...
-
Support Operations Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Aircall Tempo inteiroAbout the Role:Aircall is seeking a highly skilled Support Operations Specialist to join our team. As a key member of our Support Operations team, you will provide technical support to our global support team and work closely with our project managers and program managers to deliver exceptional customer experiences.Key Responsibilities: Provide technical...
-
Customer Support Operations Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroAbout Indie CampersWe are a leading digital campervan marketplace aiming to make road trips accessible to everyone.Thanks to our customer-centric approach and strong booking experience, we have become a top choice for travelers from 169 countries.We offer a wide range of road trip possibilities, from short-term RV rentals to long-term campervan subscriptions...
-
Agricultural Operations Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Ray Tempo inteiroHead of OperationsRay.BBDM Talent Advisors is recruiting an experienced Head of Operations for a leading agricultural company in Portugal. The successful candidate will report to the Operations Director and be responsible for fostering a positive culture and supporting the management of a large-scale farming operation.Key ResponsibilitiesProduction...
-
Agricultural Operations Manager
Há 1 mês
Lisboa, Lisboa, Portugal Ray Tempo inteiroJob Title: Head of OperationsAbout the Role:Ray.BBDM Talent Advisors is recruiting a Head of Operations for a leading agricultural company in Portugal. Reporting to the Operations Director, you will foster a positive culture and support the management of a large-scale farming operation. You will assist the leadership team with all aspects of the farm's daily...
-
Customer Support Operations Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroJob OverviewIndie Campers is seeking a skilled Customer Support Operations Specialist to join our team. In this role, you will play a pivotal part in refining and optimizing our customer support services. As a key member of our team, you will be responsible for analyzing data to identify trends, issues, and opportunities for improvement, developing...
-
Customer Service Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Support Tempo inteiro**Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...
-
Customer Support Manager
Há 1 mês
Lisboa, Lisboa, Portugal Promote Project Tempo inteiroJob Title: Customer Support ManagerAt Promote Project, we're building the future of customer support. We're seeking a seasoned Customer Support Manager to lead our customer support team and deliver exceptional support to our users.Key Responsibilities:Lead and Develop the Team: Manage, coach, and upskill a team of customer support specialists, setting clear...
-
Retail Operations Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Michaels Tempo inteiroJob Summary:We are seeking a Retail Operations Manager to join our team in LISBON, CT. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences by managing and executing effective front-end operations and expectations.Key Responsibilities:Lead Store Recovery Standards: Maintain high standards of...
-
Customer Experience Operations Manager
Há 6 dias
Lisboa, Lisboa, Portugal Maersk Tempo inteiroMaersk, a global leader in integrated logistics, is seeking a Customer Experience Operations Manager to join their team. This exciting role offers the opportunity to drive closures and provide high-level customer service orientation. The successful candidate will have solid experience with logistics/supply chain and related areas, as well as good knowledge...
-
Operations Manager
Há 5 dias
Lisboa, Lisboa, Portugal Ray Tempo inteiroRay.BBDM Talent Advisors is recruiting an Operations Manager for a leading agricultural company in Odemira, Portugal. Reporting to the Operations Director, you will foster a positive culture and support the management of a large-scale farming operation. You will assist the leadership team with all aspects of the farm's daily operations, focusing on...
-
Luxury Hotel Operations Manager
Há 1 mês
Lisboa, Lisboa, Portugal Tarabel Lisbon Tempo inteiroJob Title: Assistant ManagerJob Summary:Tarabel Lisbon is a luxury boutique hotel seeking a motivated Assistant Manager to assist the Manager in daily operations. The ideal candidate will have previous experience in a similar role within a luxury establishment and possess excellent communication and customer service skills.Responsibilities: Assist the...
-
Customer Support Operations Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroCompany OverviewAt Phiture, we're committed to innovation and technology leadership across mobile, fixed, and cloud networks. Our company is dedicated to creating an inclusive work environment where our employees feel empowered to take risks and bring their authentic selves to work.About the JobWe're seeking a highly skilled CUSTOMER SUPPORT OPERATIONS...
-
Technical Support Operations Manager
1 semana atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroAbout Match ProfilerMatch Profiler is a leading Information Systems consulting firm, operating in both national and international markets since 1999. Our multidisciplinary team of experts provides cutting-edge IT solutions that empower our clients to optimize their operations and achieve success.Job Title: Technical Support Operations Manager (Cloud...
-
Electrifying Operations Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroAccelerate Sustainable Mobility by joining Powerdot, a pioneering EV charging solutions provider. As an Electrifying Operations Manager, you'll play a pivotal role in driving our mission forward.We're on a quest to simplify EV charging and make it accessible everywhere. With over 1,200 business partners across six countries, we're shaping the future of...
-
Store Operations Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Spencer'S & Spirit Halloween Tempo inteiroJob Summary:As a highly skilled Store Operations Manager at Spencer's & Spirit Halloween, you will support the Store Manager in the overall operation of the store, focusing on maximizing sales and profitability through exceptional Guest Services, staff development, and effective expense control.Key Responsibilities:Support Store Manager in staffing,...
-
Digital Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Support Tempo inteiroUnlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...
-
Store Operations Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Emma Tempo inteiroAbout the Role:We are seeking an experienced Store Operations Manager to join our Emma team. The successful candidate will be responsible for managing store operations across our European stores, supporting the steering of retail performance, and suggesting ideas to improve store efficiency.Key Responsibilities:Manage store operations, including inventory...
-
Operations Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal FedEx Tempo inteiroAbout FedExWe are the largest express transportation company in the world, connecting over 220 countries and territories.What You Will DoAs an Operations Support Agent, you will play a critical role in ensuring that customers' urgent packages get to the right place on time.You will answer incoming calls from customers in relation to shipment collection...
-
Restaurant Operations Manager
Há 1 mês
Lisboa, Lisboa, Portugal Melia Hotels International Tempo inteiroRestaurant Operations ManagerAt Meliá Hotels International, we are seeking a highly skilled Restaurant Operations Manager to join our team. This role is responsible for the organization, responsibility, and management of the entire restaurant team and operations, ensuring continuous compliance with the highest standards.Key Responsibilities:Ensure the...