Support Operations Specialist
Há 1 mês
About the Role:
Aircall is seeking a highly skilled Support Operations Specialist to join our team. As a key member of our Support Operations team, you will provide technical support to our global support team and work closely with our project managers and program managers to deliver exceptional customer experiences.
Key Responsibilities:
Provide technical support to our global support team
Work closely with our project managers and program managers to deliver exceptional customer experiences
Collaborate with our data analyst to refine reports and metrics
Develop and maintain technical documentation and solutions
Ensure all tasks are completed with security and best practices in mind
Requirements:
2+ years of experience in a technical support role
Strong knowledge of SQL and advanced spreadsheet functionality
Experience working in an Agile environment
Ability to review and validate technical documentation
Strong communication and teamwork skills
What We Offer:
Competitive salary package and benefits
Opportunity to work with a diverse and multicultural team
Fast-paced and entrepreneurial work environment
45+ nationalities represented at Aircall
How to Apply:
Submit your resume, cover letter, and LinkedIn profile to our recruitment team. We look forward to hearing from you
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