Support Operations Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Aircall Tempo inteiro

About the Role:
Aircall is seeking a highly skilled Support Operations Specialist to join our team. As a key member of our Support Operations team, you will provide technical support to our global support team and work closely with our project managers and program managers to deliver exceptional customer experiences.

Key Responsibilities:
Provide technical support to our global support team
Work closely with our project managers and program managers to deliver exceptional customer experiences
Collaborate with our data analyst to refine reports and metrics
Develop and maintain technical documentation and solutions
Ensure all tasks are completed with security and best practices in mind

Requirements:
2+ years of experience in a technical support role
Strong knowledge of SQL and advanced spreadsheet functionality
Experience working in an Agile environment
Ability to review and validate technical documentation
Strong communication and teamwork skills

What We Offer:
Competitive salary package and benefits
Opportunity to work with a diverse and multicultural team
Fast-paced and entrepreneurial work environment
45+ nationalities represented at Aircall

How to Apply:
Submit your resume, cover letter, and LinkedIn profile to our recruitment team. We look forward to hearing from you



  • Lisboa, Lisboa, Portugal ALTER SOLUTIONS Tempo inteiro

    We are looking for a skilled Support Operations Specialist to handle Application Support activities and play a major role in managing Incidents, BAU service requests, and Application Support activities in shifts.Main Responsibilities:Provide functional & technical support (batchs, interfaces...) Meet Service Level objective targets and roadmaps Escalate...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job Title: Business Operations Support SpecialistBlu Selection is seeking a highly skilled and detail-oriented Business Operations Support Specialist to join our team. This is a challenging and rewarding role that requires strong analytical, problem-solving, and communication skills.Key Responsibilities:Maintain core business operations and handle...

  • Digital Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Support Tempo inteiro

    Unlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...


  • Lisboa, Lisboa, Portugal Multipessoal Tempo inteiro

    Job Title: Service Operations Support SpecialistAbout the Role:As a Service Operations Support Specialist at Multipessoal, you will play a crucial role in ensuring the smooth operation of our Mobile Experience team. Your primary responsibility will be to provide technical support to internal customers and teams, ensuring that all processes are working...


  • Lisboa, Lisboa, Portugal Motorola Solutions Tempo inteiro

    Job Overview About Motorola SolutionsMotivated by a sense of purpose, our team at Motorola Solutions is driven to deliver innovative technology solutions that make a positive impact on people's lives.We are seeking a proactive and self-starting Business Operations Support Specialist to join our growing Sales team.


  • Lisboa, Lisboa, Portugal Multipessoal Tempo inteiro

    Join a dynamic team at a Multinational Company, market leader in Consumer Electronics, as a Service Operations Support Specialist. Your role will involve supporting technical training at Technical Centers in the Mobile area and ensuring quality management of Mobile products.Key Responsibilities:Support technical training at Technical Centers in the Mobile...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Job SummaryAs a Customer Support Operations Specialist at Indie Campers, you will play a key role in driving strategic improvements in customer support operations. You will analyze data, identify improvement opportunities, and work closely with technical teams to implement and measure the impact of these initiatives. Your goal will be to enhance the...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    About Indie CampersWe are a leading digital campervan marketplace aiming to make road trips accessible to everyone.Thanks to our customer-centric approach and strong booking experience, we have become a top choice for travelers from 169 countries.We offer a wide range of road trip possibilities, from short-term RV rentals to long-term campervan subscriptions...


  • Lisboa, Lisboa, Portugal Big - Banco De Investimento Global Tempo inteiro

    Financial Operations Specialist at Banco de Investimento Global (BiG)We are seeking a highly skilled Financial Operations Specialist to join our Venture Capital team. As a key member of our team, you will be responsible for facilitating communication between the investment team, portfolio companies, and reporting and accounting teams. Your primary focus will...


  • Lisboa, Lisboa, Portugal Fedex Eu Tempo inteiro

    We are seeking a skilled Operations Support Specialist to join our team at Fedex Eu. In this role, you will be responsible for ensuring that customers' urgent packages get to the right place, on time.Key Responsibilities:Answering incoming calls from customers in relation to shipment collection requests and delivery inquiriesChecking and investigating failed...


  • Lisboa, Lisboa, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Title: Operations Support SpecialistJob Summary:We are seeking a highly organized and detail-oriented Operations Support Specialist to join our Local Connectivity team. The successful candidate will provide administrative support, coordinate projects, and ensure the smooth operation of our IT infrastructure.Key Responsibilities:Provide day-to-day...


  • Lisboa, Lisboa, Portugal Miniclip Sa Tempo inteiro

    About Miniclip SaMiniclip Sa is a global leader in digital games, distributing engaging games to over 400 million monthly users across mobile, social, and online platforms.Job Description:We are seeking a skilled Global Operations Support Specialist to join our team. As a key member of our People Operations department, you will be responsible for providing...


  • Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    About the RoleWe are seeking an experienced IT Support Specialist to join our client, a leading institution in the banking sector. This role is integral in maintaining and optimizing the applications crucial to the bank's daily operations.The ideal candidate will possess strong technical and analytical skills and have a solid foundation in IT service...


  • Lisboa, Lisboa, Portugal Truphone Tempo inteiro

    Job Title: Network Operations SpecialistJob Summary:We are looking for a skilled Network Operations Specialist to join our team. The successful candidate will be responsible for providing technical support and troubleshooting for our telecommunications network. This is a challenging role that requires strong analytical skills, attention to detail, and...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Job OverviewIndie Campers is seeking a skilled Customer Support Operations Specialist to join our team. In this role, you will play a pivotal part in refining and optimizing our customer support services. As a key member of our team, you will be responsible for analyzing data to identify trends, issues, and opportunities for improvement, developing...


  • Lisboa, Lisboa, Portugal Get The Job Tempo inteiro

    Unlock Your Potential as an Operations SpecialistImagine working for a global tech leader that has revolutionized the way the world communicates. As an Operations Specialist, you will play a crucial role in managing partner subscriptions, ensuring seamless onboarding, efficient entitlement, and smooth offboarding. Your expertise will be instrumental in...


  • Lisboa, Lisboa, Portugal Go Work Tempo inteiro

    Marketing Operations SpecialistGo Work is seeking a Marketing Operations Specialist to support the execution of marketing initiatives across multiple channels. Key responsibilities include developing and implementing marketing campaigns, creating engaging content, conducting market research, and collaborating with cross-functional teams. The ideal candidate...


  • Lisboa, Lisboa, Portugal Efficio Limited Tempo inteiro

    Job SummaryWe are seeking a highly skilled Procurement Operations Specialist to join our Resourcing and Project Delivery team. The successful candidate will play a critical role in supporting the smooth running of our Resourcing department, ensuring data accuracy, and providing exceptional support to our consultants.


  • Lisboa, Lisboa, Portugal Dentsu Tempo inteiro

    Job Title: Media Operations SpecialistJob Summary:We are seeking a highly skilled Media Operations Specialist to join our team at Dentsu. As a key member of our media operations team, you will be responsible for managing campaign timelines, delivering operational support, and ensuring that client specifications and expectations are met.Key...


  • Lisboa, Lisboa, Portugal Area 1 Security Tempo inteiro

    Job SummaryArea 1 Security is seeking a highly skilled Data Operations Specialist to join our Global GTM Planning and Operations team. As a Data Operations Specialist, you will play a critical role in supporting the team's vision to drive centralized planning of Sales capacity, Segmentation, Territory carving, Quota setting, Compensation design, and ensuring...