Customer Support Specialist
1 semana atrás
We are seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers via phone, email, and ticketing systems.
With a strong background in network operations and engineering, you will troubleshoot complex issues, analyze data to determine root causes, and resolve problems remotely using diagnostic testing and software equipment. Your excellent analytical and problem-solving skills, combined with your ability to multitask, will enable you to efficiently handle multiple requests simultaneously.
The ideal candidate will have a solid understanding of TCP/IP | Networks (Switching, Routing) and experience working with various network vendors, including Aruba, Ruckus, Cisco, and Brocade. Additionally, they will possess exceptional customer service skills, with the ability to communicate effectively with customers, partners, and internal teams.
We offer a competitive salary package, estimated at €40,000 per year, plus additional benefits such as health insurance, paid time off, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
About Us
Planet is a leading technology company that transforms payments by putting customer experience first. With over 35 years of experience, we provide integrated software, payment, and technology solutions to customers in the Hospitality and Retail sectors worldwide. Our commitment to innovation and excellence has earned us a reputation as a trusted partner, and we continue to grow and evolve to meet the changing needs of our customers.
What You Will Do
- Provide Level 1 support via phone, email, tickets, or other needed methods on Hoist/Planet managed solutions
- Analyze data to determine root causes of problems and resolve them remotely
- Maintain system capabilities by testing existing equipment and programs
- Carry out screen-sharing to help customers get set up and operational
- Empower customers by promoting Knowledge base and self-service
- Configure security, operational, and access settings/permissions for groups or individuals
- Work with Level 2 and Product Team on escalated tickets
- Log and escalate calls with third parties where required, ensuring communication back to the customer
Requirements
- Excellent analytical and problem-solving skills
- A high standard of written and spoken English
- Strong work ethic and ability to work efficiently and effectively with minimal supervision
- Ability to work in a fast-paced environment with excellent organizational skills
- Able to work to targets (SLA's) and attention to detail
Benefits
- Competitive salary package, estimated at €40,000 per year
- Health insurance
- Paid time off
- Opportunities for professional growth and development
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