Customer Experience Specialist in a Multilingual Environment

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Role

We are seeking an experienced Customer Experience Specialist to join our team in Barcelona. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional service to our clients.

Key Responsibilities
  • Provide first-class support to clients' activities, ensuring seamless communication and contractual SLA maintenance
  • IDentify and resolve issues efficiently, maintaining a high level of customer satisfaction
  • Collaborate with colleagues to ensure team success, including providing cover for absent colleagues and attending regular team meetings
Requirements

To succeed in this role, you will need:

  • A native level of German and an advanced level of English
  • Familiarity with IT platforms, equipment, and applications such as Windows/MS Office
  • Previous experience in sales (up-selling and cross-selling)
  • Excellent communication and interpersonal skills
  • Strong teamwork and social competence
  • Energetic and innovative approach, working proactively at a fast pace
Benefits

We offer a competitive compensation package, including:

  • Full-time permanent contract
  • 39 hours per week, Monday to Sunday on rotative shifts (09:00 to 20:00)
  • Salary: 21,000€ gross annual base salary + up to 2,000€ bonus performance-based
  • Opportunity to join a global brand with a dynamic and employee-oriented work environment
  • Career development opportunities
About Us

Our company was founded by two French entrepreneurs in 2000. Today, we are a leading international customer experience solution provider, with over 75,000 multilingual employees in more than 50 countries worldwide. We are passionate about delivering exceptional experiences and look for like-minded individuals to join our journey in Barcelona.



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