Customer Experience Specialist for Luxury Brands

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

**About the Role:**

We are seeking a highly skilled Customer Advisor to join our multicultural team in Lisbon, Portugal. As a key member of our customer service team, you will be responsible for managing incoming queries, resolving technical issues, and maintaining client relationships.

**Responsibilities:**

  • Manage all incoming queries in a customer service environment with exceptional problem-solving skills.
  • Respond to calls and emails from enterprise clients, gathering information and ensuring resolutions of queries.
  • Maintain client relationships through product support over the phone and ensure high-quality service delivery.

**Requirements:**

  • EU Citizenship or valid work permit/residency card mandatory.
  • Native level of French and fluency in English.
  • Previous experience of at least 6 months in Customer Service or Technical Support in a Call Centre.

**What We Offer:**

  • A competitive salary: €13,300 per annum (gross), equivalent to approximately €1,083 per month (gross).
  • An additional performance bonus of up to €2,400 per year.
  • Meal vouchers of €7.23 per workday.
  • Reimbursement of some transportation costs.
  • Private Health Insurance and dental plan after six months.

**Additional Benefits:**

  • Relocation assistance: reimbursement of initial flight ticket up to €400 after four months within the company.
  • Four months of accommodation in a shared flat provided by the company (rental fee to pay).

**About Us:**

We are an international Customer Experience Specialist, founded by two French entrepreneurs in 2000. With a global presence and over 50,000 employees, we take care of customer service experiences on behalf of some of the world's most progressive brands in our international hub in Lisbon.



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