Luxury Hotel Customer Experience Specialist
Há 4 dias
We are seeking a Luxury Hotel Customer Experience Specialist to join our team in Lisbon. As a key member of our customer service team, you will play a vital role in delivering exceptional experiences for our guests.
Job DescriptionThe successful candidate will be responsible for:
- Booking management, including alterations, cancellations, and new reservations
- Providing timely and effective support to clients via email and chat inquiries, focusing on after-sales processes and resolving potential requests
- Managing reservations back-office functions, such as ticket issuing, modification, and cancellation
To succeed in this role, you will need:
- A native level of German and a professional level of English (C1-C2)
- Prior experience with GDS tools is highly desirable
- Passion for the travel and tourism industry
- Knowledge of the value of good customer experience and its impact on business success
- Excellent communication and interpersonal skills
- Ability to work proactively at a fast pace and adapt to changing circumstances
- Enthusiasm for intercultural communication and international collaboration
- Willingness to relocate to Lisbon for an exciting international career opportunity
- A valid work permit for Portugal is required
We offer a competitive package, including:
- Type of Contract: Fixed-term contract for 6 months
- Working Hours: Monday to Friday, rotating shifts from 7 am to 6 pm (8 hours/day)
- Training: Fully paid training, professional development, and career evolution opportunities
- Salary: €14,600 gross per annum (approximately €1,217 net per month), plus up to €3,600 performance bonus per year, meal vouchers, reimbursement of transportation costs, private health insurance, and dental plan after six months
- Relocation Package for International Candidates: Reimbursement of initial flight ticket (up to €400) and accommodation in a shared flat (rental fee of €280/month) for up to one year
- Opportunity to collaborate with top brands in the industry
- Multicultural and international working environment
- Career Growth Opportunities: Various paths for professional development and advancement
-
Customer Experience Specialist for Luxury Hotel Chain
1 semana atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob Title: Customer Experience Specialist for Luxury Hotel ChainDescription: As a Customer Experience Specialist for a luxury hotel chain, you will play a vital role in delivering exceptional customer service to our esteemed clients. Your responsibilities will include:Providing personalized support to customers through various communication channelsResolving...
-
Luxury Hotel Booking Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiroJob DescriptionAs a Luxury Hotel Booking Specialist, you will provide exceptional customer service to guests via phone and other mediums. You will match products with guest needs, resulting in revenue generation, brand preference, and customer loyalty.Key Responsibilities:Provide industry-leading voice reservation experience by handling contacts...
-
Luxury Hotel Experience Director
1 semana atrás
Lisboa, Lisboa, Portugal Melia Hotels International S.A.(Meliá) Tempo inteiroUnlock a world of possibilities with Meliá Hotels International S.A. as a Luxury Hotel Experience Director.The estimated salary for this position is around $120,000 per year, taking into account the industry standard and location.Company OverviewMeliá is a dynamic and inspiring work environment where you can grow and train without borders.We are a big...
-
Luxury Hotel Experience Manager
Há 7 dias
Lisboa, Lisboa, Portugal Melia Hotels International Tempo inteiroMeliá Hotels International is committed to delivering exceptional guest experiences.We are seeking a highly skilled and experienced Head Concierge to join our team.The successful candidate will be responsible for overseeing all conciergerie operations, managing the concierge team, and defining, developing, and implementing destination experiences that...
-
Luxury Brand Experience Specialist
Há 4 dias
Lisboa, Lisboa, Portugal Cxg Tempo inteiroAbout CXGCXG is a global customer experience agency servicing premium and luxury brands. With 12 offices around the world, we are able to service 70 countries. Our team of 220+ customer experience experts and network of over 80,000 evaluators worldwide enables us to deliver exceptional results.Job Title: Luxury Brand Experience SpecialistAbout the RoleWe are...
-
Hotel Operations Manager
1 semana atrás
Lisboa, Lisboa, Portugal Hyatt Hotels Corporation Tempo inteiroWe are seeking a skilled Rooms Division Manager to join our pre-opening team at Andaz Lisbon, a luxury lifestyle hotel set to open in 2025. Located in the heart of Lisbon's Baixa district, this hotel will offer guests an exciting new urban resort experience.About the RoleAs part of our pre-opening efforts, you will be responsible for ensuring seamless...
-
Freelance Luxury Brand Experience Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Cxg Tempo inteiroAbout the RoleCXG, a leading customer experience agency, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers.As a Freelance Luxury Brand Experience Specialist, you will perform evaluations of your favorite luxury brands in-store, online, or sometimes both, and provide objective feedback about your...
-
Lisboa, Lisboa, Portugal Cxg Group Tempo inteiroRole OverviewAs a Freelance Luxury Brand Experience Specialist, you will have the opportunity to evaluate and provide feedback on your favorite luxury brands. This role is perfect for individuals who are passionate about customer experience and want to make a meaningful impact on the luxury market.ResponsibilitiesConduct discreet evaluations of luxury brands...
-
Luxury Hotel Operations Manager
Há 1 mês
Lisboa, Lisboa, Portugal Tarabel Lisbon Tempo inteiroJob Title: Assistant ManagerJob Summary:Tarabel Lisbon is a luxury boutique hotel seeking a motivated Assistant Manager to assist the Manager in daily operations. The ideal candidate will have previous experience in a similar role within a luxury establishment and possess excellent communication and customer service skills.Responsibilities: Assist the...
-
Luxury Hotel Waiter
Há 1 mês
Lisboa, Lisboa, Portugal Tarabel Lisbon Tempo inteiroJob Title: Luxury Hotel WaiterJob Summary:We are seeking a dedicated and experienced waiter to join our team at Tarabel Lisbon, a new luxury boutique hotel in Lisbon. As a waiter, you will be responsible for ensuring the safety and comfort of our guests during the night shift, providing exceptional customer service, and preparing the morning setup for...
-
Lisboa, Lisboa, Portugal Andaz Lisbon Tempo inteiroWe are seeking an exceptional Hotel Operations Manager to spearhead the front office at Andaz Lisbon. This luxurious lifestyle hotel is poised to revolutionize the Portuguese capital's hospitality scene with its unique Urban Resort concept, offering guests an immersive experience of authentic Lisbon.As a key member of our pre-opening team, you will play a...
-
Luxury Customer Experience Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Farfetch Group Tempo inteiroFARFETCH exists to revolutionize the luxury fashion industry by connecting creators, curators, and consumers. Our mission is to provide exceptional experiences through our global platform. We foster a positive community that values diversity, inclusivity, and individuality. As a key member of our team, you will contribute to our success by delivering...
-
Freelance Luxury Experience Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Cxg Tempo inteiroAbout the RoleWe are seeking a talented Freelance Luxury Brand Evaluator to join our global team at CXG, a leading customer experience agency. As a Freelance Luxury Brand Evaluator, you will have the opportunity to enhance and elevate the experience of prestigious luxury brands worldwide.ResponsibilitiesConduct discreet evaluations of your favorite luxury...
-
Dining Experience Expert
1 semana atrás
Lisboa, Lisboa, Portugal Four Seasons Hotels and Resorts Tempo inteiroAbout Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality leader, driven by our people. Our team members around the globe create unforgettable experiences for our guests through a commitment to luxury with genuine heart.About the RoleThe Food & Beverage Server provides exceptional quality and service to restaurant guests. You will be...
-
Luxury Hotel Operations Director
Há 3 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroBuscojobs Portugal is seeking a highly skilled Front Office Manager to join its pre-opening team at Andaz Lisbon, a new luxury lifestyle hotel in the Portuguese capital. Expected to open in 2025, this hotel will offer guests an exciting new experience in Southern Europe.About the RoleThe Front Office Manager plays a critical role in establishing smooth hotel...
-
Luxury Guest Experience Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal The Ritz-Carlton Tempo inteiroRole OverviewAt The Ritz-Carlton, we strive to create unforgettable experiences for our guests. As a Luxury Guest Experience Specialist, you will play a crucial role in delivering exceptional service and exceeding our guests' expectations. Your expertise will be essential in creating a warm and welcoming atmosphere, making every guest feel like royalty.Key...
-
Luxury Hotel Rooms Division Manager
Há 1 mês
Lisboa, Lisboa, Portugal Hyatt Hotels Corporation Tempo inteiroHotel Operations Manager - Rooms DivisionWe are seeking a seasoned Hotel Operations Manager to lead our Rooms Division team at Andaz Lisbon. As a key member of our pre-opening team, you will be responsible for ensuring seamless operations and exceptional guest experiences. Your expertise in front office, housekeeping, and guest services will be instrumental...
-
Luxury Hotel Operations Manager
Há 1 mês
Lisboa, Lisboa, Portugal Tarabel Lisbon Tempo inteiroJob Title: Assistant ManagerCompany Description:Tarabel Lisbon is a luxury boutique hotel located in the heart of Lisbon. With only 9 rooms and suites, we offer our guests an intimate and personalized experience. Our establishment is dedicated to providing exceptional service and customer satisfaction.Job Description:We are seeking a highly motivated...
-
Customer Service Representative for Luxury Hotel Chain
4 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob Title: Customer Service Representative for Luxury Hotel ChainAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for a luxury hotel chain. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, resolving...
-
Luxury Interior Design Specialist
Há 6 dias
Lisboa, Lisboa, Portugal thelakhanigroup Tempo inteiroThe Lakhani Group is a leading hotel development and construction company renowned for delivering high-end and complex hospitality projects in collaboration with Wyndham Hotels and Resorts.We are seeking a talented Luxury Interior Design Specialist to join our team in Portugal. This role requires creativity, technical expertise, and a keen eye for detail to...