Hotel Operations Manager for Luxury Experience
2 meses atrás
We are seeking an exceptional Hotel Operations Manager to spearhead the front office at Andaz Lisbon. This luxurious lifestyle hotel is poised to revolutionize the Portuguese capital's hospitality scene with its unique Urban Resort concept, offering guests an immersive experience of authentic Lisbon.
As a key member of our pre-opening team, you will play a pivotal role in establishing the foundation for seamless hotel operations. Your expertise will be crucial in recruiting and training front office colleagues, setting up standard operating procedures (SOPs), and configuring reservations and check-in/check-out systems in line with Andaz standards.
Main Responsibilities:
- Oversee the guest experience from check-in to check-out, ensuring a flawless transition across all touchpoints.
- Collaborate with the Front Office team to design and implement strategies that consistently exceed hotel NPS and customer service scores.
- Develop and deliver brand-led experiences that captivate guests and foster loyalty.
About You:
- A degree is preferred, but not essential.
- Current or previous experience as a Hotel Operations Manager in a luxury 5-star establishment is highly valued.
- Fluency in Portuguese and English is necessary for effective communication.
- Exceptional leadership skills to motivate and manage diverse teams.
- Outstanding customer service skills with a focus on crafting memorable experiences.
- Proven ability to implement service standards and train colleagues to uphold them consistently.
- Excellent verbal and written communication skills to engage effectively with guests, colleagues, and management.
Estimated Salary: €60,000 - €80,000 per annum
Andaz Lisbon offers a range of benefits, including long-term career growth opportunities, a motivated and connected team, and complimentary nights at Hyatt properties worldwide. Join us and contribute to creating unforgettable experiences for our guests.
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