Luxury Hotel Operations Expert
Há 8 horas
Company Overview
Hyatt Hotels Corporation is a leading global hospitality company, operating over 875 hotels across more than 60 countries. We are committed to delivering exceptional guest experiences and creating meaningful connections between people and places.
About the Role
The Front Office Manager plays a critical role in setting up the foundation for smooth hotel operations in our pre-opening environment at Andaz Lisbon. This includes recruiting and training front office colleagues, establishing standard operating procedures (SOPs), and configuring front office systems such as reservations, check-in/check-out processes in line with our brand standards.
Main Duties
We are seeking an experienced Front Office Manager to oversee the guest experience from check-in to check-out for all guests, working closely with the Front Office team to ensure seamless service delivery. Key responsibilities include:
- Ensuring that all company minimum brand standards have been implemented and optional brand standards are applied where appropriate.
- Building and delivering brand-led experiences to exceed hotel NPS and customer service scores.
Qualifications
To be successful in this role, you will require:
- A degree or equivalent qualification.
- Current experience in a similar role in a luxury 5-star hotel.
- Strong leadership skills to manage and motivate a diverse team.
- Exceptional customer service skills with a focus on creating memorable guest experiences.
Estimated Salary: €50,000 - €65,000 per annum, depending on experience and qualifications. Benefits include long-term career growth opportunities, a motivated and connected team, 12 complimentary nights (per year) in other Hyatt properties around the world, and a company that truly cares about its employees.
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