Luxury Hotel Rooms Division Manager
4 semanas atrás
Hotel Operations Manager - Rooms Division
We are seeking a seasoned Hotel Operations Manager to lead our Rooms Division team at Andaz Lisbon. As a key member of our pre-opening team, you will be responsible for ensuring seamless operations and exceptional guest experiences. Your expertise in front office, housekeeping, and guest services will be instrumental in setting the tone for our luxury hotel's success.
Main Responsibilities:
- Oversee the guest experience from check-in to check-out, working closely with Housekeeping and Front Office teams to ensure a seamless experience.
- Maintain effective communication between departments to ensure smooth operations and guest satisfaction.
- Ensure compliance with company brand standards and implement additional standards as needed.
- Manage hotel inventory and supplies, ensuring optimal cost structure and guest satisfaction.
- Develop and deliver brand-led experiences to drive hotel NPS and customer service scores.
Requirements:
- Proven experience in a similar role in a luxury hotel.
- Strong leadership skills to manage and motivate a diverse team.
- Exceptional customer service skills with a focus on creating memorable guest experiences.
- Proficiency in budgeting, forecasting, and financial management.
About Us:
Andaz Lisbon is a new luxury lifestyle hotel in the heart of Lisbon's Baixa district. As part of Hyatt's continued brand growth in Southern Europe, we are committed to delivering exceptional guest experiences and setting new standards in the industry.
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