Hotel Operations Manager

4 semanas atrás


Lisboa, Lisboa, Portugal Hyatt Hotels Corporation Tempo inteiro

We are seeking a skilled Rooms Division Manager to join our pre-opening team at Andaz Lisbon, a luxury lifestyle hotel set to open in 2025. Located in the heart of Lisbon's Baixa district, this hotel will offer guests an exciting new urban resort experience.

About the Role

As part of our pre-opening efforts, you will be responsible for ensuring seamless communication and effective workflow between Housekeeping, Front Office, Maintenance, and other departments. Your goal will be to create exceptional guest experiences while maximizing revenue and controlling costs.

  • Oversee the guest experience from check-in to check-out, working closely with each Head of Department to ensure a smooth transition.
  • Maintain consistent and effective communication flow between departments, ensuring all company minimum brand standards are met.
  • Ensure that all cost centers operate with the lowest possible cost structure while delivering on the brand promise to guests.
  • Build and deliver brand-led experiences that contribute to exceeding hotel NPS and customer service scores.
Requirements

To succeed in this role, you will need:

  • A degree and relevant experience in a similar position, preferably in a luxury 5-star hotel.
  • Strong leadership skills to manage and motivate a diverse team across various departments.
  • Exceptional customer service skills with a focus on creating memorable guest experiences.
  • Experience in managing room inventory, allocation, and ensuring maximum occupancy and revenue.
  • Proficiency in budgeting, forecasting, and financial management for the rooms division.
What We Offer

We provide a range of benefits, including:

  • Long-term career growth opportunities.
  • A motivated and connected team.
  • 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts.
  • A company that truly cares about its employees and provides a supportive work environment.

We are committed to being one of the world's best places to work, ranked consistently by leading organizations.


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