Luxury Hotel Operations Manager

4 semanas atrás

Lisboa, Lisboa, Portugal Four Seasons Tempo inteiro

About Four Seasons Hotel Ritz Lisbon, a luxurious getaway for international travelers:

Located in the heart of Lisbon, our hotel exudes the cultural essence of Portugal. Art-deco and Louis XVI styles blend harmoniously, accompanied by a collection of contemporary local artwork.

The hotel's expansive outdoor terrace overlooking Eduardo VII Park offers a resort-like experience with its new pool and lush garden. Enjoy an urban oasis featuring a spa, indoor pool, and rooftop fitness center with a scenic view of the city's seven hills.

Varanda, our modern restaurant, boasts top-tier cuisine under Chef Pascal Meynard's guidance. Savor our renowned brunch and varied gourmet menu.

CURA, our new restaurant, showcases young Michelin-starred Chef Pedro Pena Bastos' skillful curatorship. Drawing from Lisbon's regional palette, he crafts artisanal dishes that are truly unforgettable.

We've also recently introduced an outdoor swimming pool and bar with underwater music, creating a sophisticated oasis perfect for relaxation.

As a Luxury Hotel Operations Manager, you will play a pivotal role in ensuring seamless guest experiences:

Coordinate arrivals, departures, and billing requirements with Sales and Catering Department;

Block rooms for arrivals and resolve any discrepancies;

Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups;

Ensure adherence to financial and credit procedures;

Follow up on credit issues with Front Office Manager and/or Credit Manager;

Take action in matters related to guest safety, security, satisfaction, and well-being;

Resolve customer complaints and handle all guest interactions with the highest level of hospitality and professionalism;

Assist customers with inquiries about hotel services, hours of operation, key personnel, in-house events, directions, etc.;

Respond to guest requests accurately and timely.

To be successful in this role, you should possess:

A college education or equivalent experience;

One to three years of experience in a rooms division management;

Excellent communication and organizational skills;

Previous customer service experience and ability to work effectively under pressure;

Proficient computer skills and knowledge of Microsoft Office products, Opera, Salesforce, and other programs as needed;

The required authorization to work in a European country;

Reading, writing, and oral proficiency in Portuguese and English.

We value individuals who embody the Golden Rule: people who naturally treat others with kindness and respect.

An estimated salary range for this position is $60,000-$80,000 per year, depending on experience and qualifications.

Learn more about our property and what it's like to work at Four Seasons by visiting:

Four Seasons Lisbon Instagram Facebook Twitter #J-18808-Ljbffr

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