Luxury Hotel Operations Director

Há 3 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Buscojobs Portugal is seeking a highly skilled Front Office Manager to join its pre-opening team at Andaz Lisbon, a new luxury lifestyle hotel in the Portuguese capital. Expected to open in 2025, this hotel will offer guests an exciting new experience in Southern Europe.

About the Role

The Front Office Manager plays a critical role in establishing smooth hotel operations, including recruiting and training front office colleagues, establishing standard operating procedures (SOPs), and configuring front office systems such as reservations and check-in/check-out processes in line with international standards.

Main Duties include:

  • Overseeing the guest experience from check-in to check-out for all guests, ensuring a seamless experience and making adjustments as necessary.
  • Ensuring that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
  • Building and delivering brand-led experiences that contribute to exceeding hotel NPS and customer service scores.

Qualifications

Ideal candidates will have a degree and experience in a similar role in a luxury 5-star hotel. They will be fluent in Portuguese and English, possess strong leadership skills to manage and motivate a diverse team, and demonstrate exceptional customer service skills focused on creating memorable guest experiences.

Additionally, they will have experience in implementing service standards and training colleagues, excellent verbal and written communication skills, and pre-opening experience in luxury is an advantage.

We offer a great range of benefits, including long-term career growth opportunities, a motivated and connected team, 12 complimentary nights (per year) in other Hyatt properties worldwide, along with colleague rates and discounts, and a company that truly cares.



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