Luxury Hotel Operations Manager

Há 2 dias


Lisboa, Lisboa, Portugal Hyatt Hotels Corporation Tempo inteiro

Key Responsibilities

As a Rooms Division Manager at Andaz Lisbon, you will be responsible for ensuring seamless guest experiences from check-in to check-out. This involves working closely with the Housekeeping and Front Office departments to maintain consistent and effective flow of communications.

Main Duties

  1. Oversee the guest experience and make adjustments as necessary to ensure a seamless experience.
  2. Maintain effective communication between Housekeeping, Front Office, Maintenance, and other departments.
  3. Ensure all company minimum brand standards are implemented and optional brand standards are implemented where appropriate.
  4. Manage hotel inventory and ordering supplies.
  5. Ensure each cost center operates with the lowest possible cost structure while delivering on the brand promise to the guest.
  6. Build and deliver brand-led experiences that contribute to exceeding hotel NPS and customer service scores.

Requirements

Ideal candidate has a degree and experience in a similar role in a luxury 5-star hotel. Proficiency in Portuguese, English, and another European language is required. Comprehensive knowledge of front office, housekeeping, reservations, and guest services operations in luxury hotels is essential. Strong leadership and customer service skills are also required.

About Us

Hyatt Hotels Corporation is a company that values empathy, wellbeing, respect, integrity, experimentation, and inclusion. We offer a range of benefits, including long-term career growth opportunities, a motivated and connected team, and a company that truly cares.

Why Join Us

At Hyatt, we prioritize the wellbeing and success of our colleagues and guests. We offer a supportive and inclusive work environment, opportunities for growth and development, and a commitment to making a positive impact in the communities we serve.



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