Hotel Operations Manager
2 semanas atrás
We are seeking a highly skilled Rooms Division Manager to join our pre-opening team at Andaz Lisbon. As a key member of our team, you will be responsible for ensuring seamless guest experiences and efficient operations in our luxury hotel.
Main Responsibilities:- Oversee the guest experience from check-in to check-out, working closely with Housekeeping and Front Office departments to ensure a seamless experience.
- Maintain effective communication between departments to ensure consistent and high-quality service.
- Implement and maintain company minimum brand standards, as well as optional brand standards where applicable.
- Oversee hotel inventory and supplies, ensuring the lowest possible cost structure while delivering on the brand promise.
- Build and deliver brand-led experiences that contribute to exceeding hotel NPS and customer service scores.
- Experience in a similar role in a luxury 5-star hotel.
- Comprehensive knowledge of front office, housekeeping, reservations, and guest services operations in luxury hotels.
- Ability to oversee daily functions of the rooms division, ensuring smooth operations and exceptional guest experiences.
- Strong leadership skills to manage and motivate a diverse team across various departments.
- Exceptional customer service skills with a focus on creating memorable guest experiences.
- Long-term career growth opportunities.
- A motivated and connected team.
- 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts.
- A company that truly cares.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional guest experiences and have a strong background in hotel operations, we encourage you to apply.
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