Hotel Operations Manager
1 semana atrás
**Accor Hotels: A Leader in Hospitality**
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Our commitment to Diversity & Inclusion is at the heart of everything we do.
**Why Work for Accor Hotels?**
We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life.
**Job Description**
As a Hotel Operations Manager, you will be responsible for the day-to-day operations of the front desk, reception, cashiering procedures, reservations and outlet services. You will work closely with the Guest Service Manager to ensure seamless operations and provide excellent customer service.
**Key Responsibilities**
• Must have a thorough working knowledge of the operations to include the front desk, reception, cashiering procedures, reservations and outlet services.
• Log and inform Guest Service Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
• Responsible for training and management of Guest Service Associates.
**Qualifications**
• Relevant diploma / degree.
• 4 to 5 years of Hotel Industry experience.
• Strong operational / technical knowledge.
• Strive for results (Success oriented, data finder, proactive).
• Strong negotiation skills.
**Accor Hotels: A Leader in Diversity & Inclusion**
We are committed to providing meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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