Hotel Operations Manager
2 semanas atrás
About the Role
We are seeking an experienced and motivated General Manager for our brand new 95 room Aparthotel in Lisbon, Portugal. The successful candidate will be responsible for the overall operation of the hotel and will play a pivotal role in achieving our business goals.
Key Responsibilities
- Develop and retain a high-performing team
- Build connections to the local community
- Drive revenue through strategic initiatives
- Ensure all departments operate within brand SOPs
- Regularly evaluate individual and team performance
- Produce forecasts for revenues and costs
- Ensure hotel compliance with legislation and Staycity Group requirements
- Cultivate collaborative relationships with other departments
- Monitor and action feedback received through guest satisfaction surveys
Requirements
- Proven leadership experience in a similar general management role
- Detailed knowledge and awareness of the Portuguese hotel market
- Humble and approachable, fostering a positive and inclusive work environment
- Forward-thinking and innovative, always looking for opportunities to improve operations
- Self-motivated and able to inspire and lead the team effectively
- Energetic, flexible, and adaptable to changing circumstances
- Ability to adapt effectively and make decisions under pressure
- Proficiency in engaging in strategic business discussions at a higher level
- Demonstrated success in driving revenues through the strategic management of commercial initiatives
What We Offer
- Generous holiday allowance
- Annual Bonus, based on your contribution and impact
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme if you successfully refer a friend to work with us
- Volunteer days: 2 paid volunteer days per year to support causes in your local community
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
About Us
We are a diverse and inclusive team that encourages you to bring your unique self to work. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. If you're a leader who's as passionate about making guests smile as we are, and if you have a warm, human touch, and a passion for hospitality, we'd love to hear from you.
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