Luxury Hotel Rooms Division Manager
4 semanas atrás
Role Overview
We are seeking a skilled Rooms Division Manager to lead our pre-opening team at Andaz Lisbon. As a key member of our team, you will be responsible for ensuring seamless guest experiences and efficient operations in line with our brand standards.
Main Responsibilities
Oversee the guest experience from check-in to check-out, working closely with Housekeeping and Front Office departments to ensure a seamless experience.
Maintain effective communication between departments, including Housekeeping, Front Office, Maintenance, and other teams.
Ensure all company minimum brand standards are implemented, and optional standards are implemented where appropriate.
Oversee hotel inventory and ordering supplies to minimize costs while delivering on our brand promise.
Build and deliver brand-led experiences that contribute to exceeding hotel NPS and customer service scores.
Requirements
Degree in a relevant field.
Current experience in a similar role in a luxury 5-star hotel.
Proficiency in Portuguese, English, and another European language.
Comprehensive knowledge of front office, housekeeping, reservations, and guest services operations in luxury hotels.
Strong leadership skills to manage and motivate a diverse team across various departments.
Exceptional customer service skills with a focus on creating memorable guest experiences.
Experience in implementing service standards and training staff to uphold them consistently.
Proficiency in budgeting, forecasting, and financial management for the rooms division.
Strong attention to detail to ensure all aspects of room cleanliness, maintenance, and guest services meet the highest standards.
Excellent verbal and written communication skills to interact effectively with guests, colleagues, and management.
About Us
We are Hyatt Hotels Corporation, a company that values empathy, wellbeing, respect, integrity, experimentation, and inclusion. We offer a great range of benefits, including long-term career growth opportunities, a motivated and connected team, and a company that truly cares. We are consistently ranked as one of the world's best places to work.
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