Luxury Hotel Operations Director
Há 14 horas
We are seeking a highly skilled Rooms Division Manager to join our pre-opening team at Andaz Lisbon. As a key member of the hotel's leadership team, you will be responsible for ensuring effective and efficient workplace flow with the Housekeeping and Front Office departments in line with the standards of the Andaz Lisbon.
As part of your responsibilities, you will oversee the guest experience from check-in to check-out for all guests, working closely with each Head of Department to ensure a seamless guest experience and make adjustments where necessary. You will also maintain consistent and effective flow of communications between Housekeeping, Front Office, Maintenance, and other departments.
Your main duties will include:
- Overseeing hotel inventory and ordering supplies;
- Ensuring that each cost center operates with the lowest possible cost structure while also delivering on the brand promise to the guest;
- Building and delivering brand-led experiences that will contribute to exceeding hotel NPS and customer service scores;
With a degree and current experience in a similar role in a luxury 5-star hotel, you will have a comprehensive knowledge of front office, housekeeping, reservations, and guest services operations in luxury hotels. You will also have strong leadership skills to manage and motivate a diverse team across various departments.
The ideal candidate will have:
- Excellent verbal and written communication skills to interact effectively with guests, colleagues, and management;
- Strong attention to detail to ensure that all aspects of room cleanliness, maintenance, and guest services meet the highest standards;
We offer a great range of benefits, including:
- Long-term career growth opportunities;
- A motivated and connected team;
- 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts;
We value empathy, wellbeing, respect, integrity, experimentation, and inclusion. Join us and discover why Hyatt is consistently ranked as one of the world's best places to work.
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