Luxury Hotel Rooms Operations Manager

1 dia atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

We are seeking a highly skilled Luxury Hotel Rooms Operations Manager to join our pre-opening team at Andaz Lisbon. This unique Urban Resort will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital.

About the Role

The Rooms Division Manager is responsible for ensuring effective and efficient workplace flow with the Housekeeping and Front Office departments in line with the standards of the Andaz Lisbon. As part of the pre-opening responsibilities, this hands-on role provides the perfect opportunity for an inquisitive, passionate, and customer-focused professional to set clear strategies and goals to enhance the experience of guests and colleagues while maximizing revenues and controlling costs.

Main Responsibilities:

  • Oversee the guest experience from check-in to check-out for all guests, working through each Head of Department to ensure a seamless guest experience and make adjustments where necessary.
  • Maintain consistent and effective flow of communications between Housekeeping, Front Office, Maintenance, and other departments.
  • Ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
  • Oversee hotel inventory and ordering supplies.
  • Ensure that each cost center operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
  • Build and deliver brand-led experiences that will contribute to exceeding hotel NPS and customer service scores.

Requirements:

  • Ideal candidate has a degree.
  • Experience in a similar role in a luxury 5-star hotel.
  • Speak Portuguese, English, and another European language.
  • Comprehensive knowledge of front office, housekeeping, reservations, and guest services operations in luxury hotels.
  • Ability to oversee the daily functions of the rooms division, ensuring smooth operations and exceptional guest experiences.
  • Experience in managing room inventory, allocation, and ensuring maximum occupancy and revenue.

Benefits:

  • Long-term career growth opportunities.
  • A motivated and connected team.
  • 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts.
  • A company that truly cares.

The estimated salary for this position is €60,000 - €80,000 per annum, depending on experience. If you are a motivated and experienced professional looking for a challenging role in a luxury hotel setting, we encourage you to apply.



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