Hotel Operations Manager
Há 1 mês
Six Senses Douro Valley is a luxury hotel that offers exceptional products and services within brand operating standards.
Key Responsibilities:
- Assume full responsibility for the efficient operation of the Front Office department.
- Have a thorough knowledge of all facilities and services offered by the hotel, including rooms available, their location, layout, selling status, rates, and benefits of packages plans.
- Understand hotel policy on guaranteed reservations and no-shows.
- Process advance deposits on reservations, track future room availabilities based on reservations, and determine room rates.
- Oversee guest history and profile system in conjunction with Reservations Manager, support Front Office Manager and Director of Rooms.
- Work in partnership with Guest Services, Reservations, Housekeeping, and F&B to ensure guests' needs are determined/met.
- Ensure all set policies, procedures, best practices are in place and rigorously enforced.
- Instill a cost-focused philosophy through training and education.
- Operate the property consistent with all legal, statutory, and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices, and budgetary controls.
Qualifications and Requirements:
- Possess a Bachelor's degree in Hotel Management, Business Administration, or related field plus two to four years front office/guest services experience, including supervisory experience.
- Fluent in English; additional languages preferred.
- Possess relevant work visas to work in the EU.
Salary Information: We offer an estimated salary range of €40,000 - €60,000 per year, depending on experience and qualifications.
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