Hotel Operations Manager

3 semanas atrás


Lisboa, Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro
Job Overview

We are seeking a skilled Hotel Operations Manager to join our team at Hilton Worldwide, Inc.

About the Role

The successful candidate will be responsible for supervising the Front Office Team and ensuring exceptional guest experiences from check-in through check-out.

Duties and Responsibilities
  • Assign and instruct Guest Service Agents, Operators, and Bell Attendants in details of work.
  • Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability, and making decisions that are in the best interest of the hotel.
  • Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants, and other departments with any questions or requests.
  • Resolve customer complaints by conducting thorough investigations of the situation and coming up with the most effective resolution.
  • Prepare and conduct daily pre-shift meetings, communicate effectively with all staff, and provide them with any information necessary to provide guest service in accordance with Hilton Standards.
  • Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.
Requirements
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information to resolve conflicts.
  • Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error.
  • Ability to listen effectively and comprehend the English language to understand and obtain instructions and information.
  • Ability to speak both Portuguese and English.
What We Offer

As a Hotel Operations Manager at Hilton Worldwide, Inc., you can expect a competitive salary of $55,000 - $65,000 per year, depending on your experience and qualifications. Additionally, we offer a range of benefits, including health insurance, retirement savings plan, and opportunities for career advancement.

About Us

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.



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