Hotel Operations Manager
Há 4 dias
Company Overview
Meliá is a renowned hospitality company with a global presence, committed to providing exceptional experiences for its guests.
Job Summary
We are seeking an experienced Restaurant Manager - Room Service to lead our In-Room Dining team at ME Lisbon, a luxury hotel in the heart of Lisbon. As a key member of our management team, you will be responsible for delivering high-quality service and exceeding customer expectations.
Salary
The successful candidate can expect a competitive salary range of €30,000 - €40,000 per annum, commensurate with experience.
Job Description
Key Responsibilities:
- Lead the In-Room Dining team, ensuring seamless operations and delivering exceptional customer service.
- Develop and implement strategies to enhance customer experience, anticipating and exceeding their needs.
- Collaborate with the F&B Director and Assistant to define departmental goals and objectives, aligning with the hotel's overall vision.
- Manage budgets, monitoring expenses and revenue to ensure optimal performance.
- Participate in HACCP audits and develop action plans to address any incidents or non-compliances.
- Foster a culture of excellence, promoting quality, safety, and customer satisfaction throughout the team.
Required Skills and Qualifications:
- Minimum 2-3 years' experience in a similar role, preferably in the hospitality industry.
- Excellent leadership, personnel management, and decision-making skills.
- Strong knowledge of F&B service, food handling, hygiene, and food safety practices.
- High level of proficiency in Portuguese and English, both written and spoken.
- Proven track record of success in leading teams and driving business growth.
Benefits:
- Opportunity to work in a dynamic, globally recognized hospitality brand.
- Competitive salary and benefits package.
- Professional development and training opportunities.
- Chance to be part of a diverse, multicultural team.
About Meliá:
Meliá is a pioneer in the hospitality industry, dedicated to creating unforgettable experiences for its guests. With a strong commitment to innovation, quality, and sustainability, we strive to exceed expectations and make every stay a memorable one.
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