Hotel Operations Manager

Há 4 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Company Overview

Meliá is a renowned hospitality company with a global presence, committed to providing exceptional experiences for its guests.

Job Summary

We are seeking an experienced Restaurant Manager - Room Service to lead our In-Room Dining team at ME Lisbon, a luxury hotel in the heart of Lisbon. As a key member of our management team, you will be responsible for delivering high-quality service and exceeding customer expectations.

Salary

The successful candidate can expect a competitive salary range of €30,000 - €40,000 per annum, commensurate with experience.

Job Description

Key Responsibilities:

  • Lead the In-Room Dining team, ensuring seamless operations and delivering exceptional customer service.
  • Develop and implement strategies to enhance customer experience, anticipating and exceeding their needs.
  • Collaborate with the F&B Director and Assistant to define departmental goals and objectives, aligning with the hotel's overall vision.
  • Manage budgets, monitoring expenses and revenue to ensure optimal performance.
  • Participate in HACCP audits and develop action plans to address any incidents or non-compliances.
  • Foster a culture of excellence, promoting quality, safety, and customer satisfaction throughout the team.

Required Skills and Qualifications:

  • Minimum 2-3 years' experience in a similar role, preferably in the hospitality industry.
  • Excellent leadership, personnel management, and decision-making skills.
  • Strong knowledge of F&B service, food handling, hygiene, and food safety practices.
  • High level of proficiency in Portuguese and English, both written and spoken.
  • Proven track record of success in leading teams and driving business growth.

Benefits:

  • Opportunity to work in a dynamic, globally recognized hospitality brand.
  • Competitive salary and benefits package.
  • Professional development and training opportunities.
  • Chance to be part of a diverse, multicultural team.

About Meliá:

Meliá is a pioneer in the hospitality industry, dedicated to creating unforgettable experiences for its guests. With a strong commitment to innovation, quality, and sustainability, we strive to exceed expectations and make every stay a memorable one.


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