Luxury Hotel Booking Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Job Description

As a Luxury Hotel Booking Specialist, you will provide exceptional customer service to guests via phone and other mediums. You will match products with guest needs, resulting in revenue generation, brand preference, and customer loyalty.

Key Responsibilities:

  • Provide industry-leading voice reservation experience by handling contacts effectively
  • Match products with guest needs to drive revenue growth and customer satisfaction
  • Provide seamless customer experience through effective use of information and tools

Requirements:

To be successful as a Luxury Hotel Booking Specialist, you must have native-level written and verbal communication skills in German, good knowledge of English, and a high school diploma or higher. Previous call center experience in sales and/or customer service capacity is highly desirable. Additionally, you should possess strong web-based navigation skills, ability to adapt to technological changes, and empathy to handle customer inquiries effectively.

Benefits Package:

We offer an excellent work opportunity in a leading multinational company, stable work and career progression, intensive training and integration phase, respectful and inclusive environment, flexible work/life balance, private health insurance, reimbursement of initial flight costs, airport pick-up, and annual return flights to your home country within Europe.

Estimated Salary: €25,000 - €30,000 per annum based on location and experience.



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